Event Executive

Job title:

Event Executive

Company

Cameron House

Job description

Event ExecutiveABOUT US:Situated on the shores of Loch Lomond, Scotland’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.THE ROLE:The scope of the roleAs an Event Executive you will be part of a fun, highly driven Sales and Events team working closely with all departments across the Resort. From the minute your Sales colleague hands over the signed contract your primary focus will be to provide exceptional customer service working in partnership with our clients and your Cameron Clan colleagues to produce a 5 star memorable event.Event Planning ExecutiveUnder the guidance of the Event Office Manager, you will be responsible for working within the Conference & Events Sales team to provide exceptional service, maintain high standards, maximise client satisfaction and hotel profitability whilst being compliant with local and corporate standard operating procedures.The key responsibilities of the position will be:

• Ensuring complete detailed handover to the planning team for events being handed over at contract stage.

• Respond to client enquiries and requests in a timely manner, adhering to company SLAs.
• Communicate effectively with clients to understand their event requirements and provide relevant information.
• Develop comprehensive and tailored event proposals based on client needs and preferences.
• Collaborate with internal teams to gather necessary information for proposal creation.
• Work closely with the sales team to support and contribute to the achievement of sales targets.
• Build and maintain positive relationships with clients through effective communication and follow-up.
• Address client concerns and inquiries with professionalism and a solutions-oriented mindset.

• Site Inspections
• Client liaison throughout the planning process
• Providing innovative set-ups and functions
• Maximise upselling opportunities.
• Liaison with operational teams
• Client account management and booking/planning processes in Delphi FDC, Resort Suite and other systems.
• Generation of detailed Function Sheets
• Develop and maintain strong working relationships with required departments.
• Attend daily & weekly group & events meetings and other meetings as required.
• Meet and greet clients on event days and continually build profitable working relationships.
• Communicate daily with the Events Manager
• Customers follow up – through chases on all prospect and tentative business.
• Participate in exhibitions, trade shows, open days and sales blitzes.

WHO WE ARE LOOKING FOR:We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• Strong IT skills with knowledge of Delphi fdc/Resort Suite beneficial
• Knowledge of sales techniques including upselling, strong closing and negotiating skill
• Ability to work effectively under time constraints and deadlines
• A strong background in an Events/Sales in a similar size and quality of hotel
• Excellent interpersonal skills

WHAT’S IN IT FOR YOU?Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.

Expected salary

Location

Scotland

Job date

Sun, 17 Nov 2024 08:19:10 GMT

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