Royal Bank of Canada
Job title:
Senior Technical Support Analyst
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.What will you do?Establishes and maintains UAT, IST and Production environments.Manages the implementations to UAT, IST and Production environments.Ensures all projects, enhancements and fixes are QA certified prior to promoting to production.Manages the troubleshooting and fault isolation process of application problems.Leads the investigation and analysis of application failures including writing up of incident and root cause analysis reportsManage and lead DRP initiatives, including implementation and testing.Manage and lead infrastructure changes/upgrades initiated by TI.Leads and Performs Application Control Assessments as required.What you need to succeed?Must Have5+ years of experience with SQL, VB.NETTechnical capabilities with Windows platforms and features (IIS, SMTP, SFTP)Innate ability to effectively deal with high pressure triage calls involving Priority 1 & 2 trading outage situationsGreat attention to detail and has organizational skills and an analytical mindInteracting with ServiceNow on incidents, problems, service requests, change deploymentNice to HaveFamiliar with SQL Server Reporting Services (SSRS)Working knowledge on Enterprise Job Scheduler, JCL/Zeke jobsDev Ops processes and deployments using HeliosFlexibility for on-call and off hour supportMonitoring Tools – PagerDuty, Dynatrace, Moogsoft, Splunk, OnDemand (Zeke job monitoring)Collaboration Tools – JIRA/ConfluenceScheduling – Zeke/Stonebranch UACDevops – Helios/UCD/JenkinsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial services#LI-Hybrid#LI-POST#LI-TECHPJJob Skills Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Microsoft Internet Information Services (IIS), Production Support, Root Cause Analysis (RCA), Secure File Transfer Protocol (SFTP), Simple Mail Transfer Protocol (SMTP), Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Troubleshooting, Visual Studio VB.NETAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2024-11-13Application Deadline: 2024-11-29Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Toronto, ON
Job date
Fri, 15 Nov 2024 04:27:05 GMT
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