Senior Business Support Officer

Job title:

Senior Business Support Officer

Company

NHS

Job description

Shortlisting – 9th DecInterview – 17th DecIf you are looking for new challenges, an opportunity has arisen for a dynamic, motivated, experienced senior administrator to support our Section 117 aftercare case manager. The post holder will assist in the day-to-day management of the patient management information system within the Section 117 service, providing support to the staff and all users of the service once discharged from qualifying detention under the MHA. They will lead on the administration of the Case Management of Section 117 aftercare adults. They will maintain the quality and content of data held within the patient management information systems including service agreements and any associated invoice payments through the oracle system for S117 LD & MH and Locked rehab patients.Main duties of the jobThe post holder will resolve day-to-day s117 problems independently, using own judgment and analysis of the situation to come to a decision where there are several options or solutions availableContribute towards the review, development and implementation of administrative processes for patients under Section 117 service once discharged from qualifying detentionEnsure administrative resources are deployed as effectively as possible to meet the needs of the s117 service and communicate any issues to senior management and the Section 117 aftercare case manager.Develop and maintain a s117 patient review timetable, ensuring that any s117 and associated CTRs/Tribunals are timetabled appropriately and organised in a timely way.About usNHS West Yorkshire ICB is responsible for improving population health and reducing inequalities to meet the diverse health needs of its population and is part of the West Yorkshire Health and Care Partnership which includes organisations, local councils, health and care providers and voluntary, community and social enterprise organisations.We are dedicated to fostering an inclusive workplace that values diversity, viewing it as a key strength aligned with our mission and values. We believe diverse ideas and backgrounds enhance creativity and improve patient outcomes.We are committed to creating a supportive workplace where contributions are valued, wellbeing is prioritised, and colleagues can reach their full potential. We welcome applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristics.We operate a Carer friendly working environment, encouraging Carers to self-identify themselves and offer a working Carer passport.As a Mindful Employer, we are positive and enabling towards all employees and job applicants with a mental health condition.As a Disability Confident Employer, wecommit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.We reserve the right to close this job advert early if we receive a high volume of applications.Date posted19 November 2024Pay schemeAgenda for changeBandBand 4Salary£26,530 to £29,114 a yearContractPermanentWorking patternFull-timeReference numberD9475-ICB-583BJob locationsWhite Rose House, West ParadeWakefieldWF1 1LTJob descriptionJob responsibilitiesAssist in the day-to-day management of the patient management information system within the Section 117 service, providing support to the staff and all users of the service once discharged from qualifying detention under the MHA .The post holder will ensure that s117 care packages are set up as appropriate and s117 invoices paid within the agreed timescalesDeal with complex admin/funding s117 issues within own area of workLiaise with s117 patients/representativesTo maintain constructive relationships with a broad range of internal and external stakeholdersArrange s117 review meetings using electronic diary systems, using initiative to manage time and resources to the diary holders convenienceJob descriptionJob responsibilitiesAssist in the day-to-day management of the patient management information system within the Section 117 service, providing support to the staff and all users of the service once discharged from qualifying detention under the MHA .The post holder will ensure that s117 care packages are set up as appropriate and s117 invoices paid within the agreed timescalesDeal with complex admin/funding s117 issues within own area of workLiaise with s117 patients/representativesTo maintain constructive relationships with a broad range of internal and external stakeholdersArrange s117 review meetings using electronic diary systems, using initiative to manage time and resources to the diary holders conveniencePerson SpecificationQualificationsEssential

• Knowledge of Section 117
• Educated to GCSE standard, NVQ 3 level in relevant subject or an equivalent level of qualification or significant equivalent previous proven experience
• Experience of secretarial and clerical systems
• Evidence of client facing experience (in an NHS setting or equivalent)

Skills & behavioursEssential

• Excellent communication skills, verbal and written, with the ability to adjust their communication style and content to suit the audience
• Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
• Ability to work flexibly to meet the needs of the service and ensure a customer focused response

Additional RequirementsEssential

• Able to demonstrate excellent time management skills to prioritise own and staff workload within team resources on a daily basisX

ExperienceEssential

• Demonstrate a working knowledge of a wide range of Microsoft Office products
• Computer literate with an ability to use the required systems/office packages
• Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines

Person SpecificationQualificationsEssential

• Knowledge of Section 117
• Educated to GCSE standard, NVQ 3 level in relevant subject or an equivalent level of qualification or significant equivalent previous proven experience
• Experience of secretarial and clerical systems
• Evidence of client facing experience (in an NHS setting or equivalent)

Skills & behavioursEssential

• Excellent communication skills, verbal and written, with the ability to adjust their communication style and content to suit the audience
• Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
• Ability to work flexibly to meet the needs of the service and ensure a customer focused response

Additional RequirementsEssential

• Able to demonstrate excellent time management skills to prioritise own and staff workload within team resources on a daily basisX

ExperienceEssential

• Demonstrate a working knowledge of a wide range of Microsoft Office products
• Computer literate with an ability to use the required systems/office packages
• Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines

Expected salary

£26530 – 29114 per year

Location

Wakefield

Job date

Sun, 24 Nov 2024 08:14:34 GMT

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