Qulliq Energy Corporation
Job title:
Regional Customer Service Administrator
Company
Qulliq Energy Corporation
Job description
Energize your career in the Arctic!Find your next exciting adventure in the Canadian Arctic! Join our team of highly motivated and experienced industry professionals as we provide safe, reliable, and affordable power across Nunavut.Working in NunavutNunavut is Canada’s newest and largest territory and has the fastest growing economy in the country. With breathtaking landscapes and amazing adventure opportunities, you will find excitement not only in your career, but in your free time as well. If the thought of dog sledding, snowmobiling, kayaking, ice fishing, or exploring a rich culture filled with distinct artwork and music sounds enticing, Nunavut is the place for you.Qulliq Energy CorporationQulliq Energy Corporation (QEC) is entrusted to provide safe, reliable power to all customers in Nunavut. Owned by the Government of Nunavut and operated as an arms-length territorial corporation, QEC is the sole provider of electricity and district heating in Nunavut. In comparison to other utilities in Canada, QEC faces unique challenges as it operates 25 stand-alone diesel power generation facilities and distribution systems located in each of the territory’s communities.Regional Customer Service Administrator (QEC 24-053)Iqaluit, NunavutReporting to the Manager, Billings and Collections, the Regional Customer Service Administrator is responsible for the administration of the assigned regional office. The position is accountable for scheduling and assigning tasks to support staff, addressing customer inquiries and complaints, receiving payments, making bank deposits, coding and data entry of invoices and meter tickets, and processing incoming office mail.Duties and Responsibilities:
- Prepares disconnect letters, makes payment arrangements with customers and prepares the appropriate paperwork, makes necessary updates in the system, assigns disconnections and load limiter installations, monitors customer payment arrangements and applies disconnection fees.
- Schedules workforce and assigns work tasks to support staff in assigned regional offices.
- Processes payments, including receiving payments from payment stations, preparing deposits, and entering payments into the system.
- Assists customers with billing questions, accepts, and posts payments.
- Processes connections and disconnections.
- Processes vendor invoices, including proofing, coding, and forwarding invoices to Accounts Payable.
- Assists the Revenue Manager in determining customer adjustments.
- Conducts collections within the region as required
Required Qualifications Include:
- High school diploma.
- One year of general office experience.
- Demonstrated proficiency with Microsoft Office, Adobe and the internet.
Assets:
- Post secondary education in office or business administration is an asset.
A combination of education and equivalent experience may be considered.We offer a competitive starting salary range of $77,980.50 to $88,461.22 and a northern living allowance of $16,008.00 per annum. We also offer a comprehensive benefits package, including a defined-benefit pension program. Accommodation is not guaranteed at this point and will be allocated when available. This position is included in the Nunavut Employee’s Union.Preference will be given to Nunavut Inuit.To apply, send your application to:Apply in writing by December 27, 2024Applications for this competition may be considered for future employment opportunities with QEC.We thank all applicants for their interest. However, only those selected for further consideration will be contacted.
Expected salary
$77980.5 – 88431.22 per year
Location
Iqaluit, NU
Job date
Fri, 13 Dec 2024 23:36:47 GMT
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