Priceline.com
Job title:
Product Manager, Customer Care
Company
Priceline.com
Job description
This role is eligible for our hybrid work model: 2 days in-officeProduct Manager, Customer CareOur Product Design and Management teams work tirelessly to understand what our customers need and make it a reality. They’re the ones who make our deals come to life and our user experience simple and intuitive.Why this job’s a big deal:Our mission is to make travel challenges less challenging! See your work have immediate impact on our customer experience (internal and external) while making iterative, cutting edge improvements to the services we provide using GenAI & robotics/automations.In this role you will get to:Lead product development initiatives utilizing user and competitive research while managing all phases of the product development lifecycle.Define product specifications and success metrics, establish milestones, and monitor outcomes.Work closely with the design, technology and flight business teams to create experiences that drive the product vision and are easy to use.Analyze + research, troubleshoot, diagnose, and recommend solutions to complex business and technical problems.Continuously propose new tests or pilot opportunities to improve engagement, containment and cost reduction efforts.Who you are:Bachelor’s degree required, MBA a plus.A background in API driven products and platform / CRM experience, bonus if you have experience with GDS/NDC/the travel industry.Strong analytical skills with a proficiency in multiple tools such as SQL (required), Splunk & Tableau to interpret trends, diagnose problems, and recommend action plans to resolve issues.Demonstrated ability to prioritize and test opportunities while championing the customer experience.A wildly curious self-starter able to move projects forward with little direction while thriving in a fast-paced, results driven environment with multiple responsibilities.A well established communication style (verbal and written) with the ability to craft and deliver a vision, product specifications and / or performance overviews to stakeholders and extended leadership.Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.#LI-VM1#LI-HybridWho we areWE ARE PRICELINE.Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding – we make travel affordable and accessible to our customers.Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.If you want to be part of something truly special, check us out!Flexible work at PricelinePriceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.Diversity and Inclusion are a Big Deal!To be the best travel dealmakers in the world, it’s important we have a workforce that reflects the diverse customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love you to join us and add to our rich mix!Applying for this positionWe’re excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.
Expected salary
Location
Toronto, ON
Job date
Wed, 18 Dec 2024 06:53:41 GMT
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