Four Seasons Hotels
Job title:
Concierge
Company
Four Seasons Hotels
Job description
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dinning, afternoon tea & bar).Four Seasons Hotel London at Tower Bridge is looking for a Concierge to join our team in the beginning of March 2025!The Role of the Concierge:To act as an ambassador for the hotel, displaying a great sense of style and conveying to the guest a sense of assurance. To behave in a discreet, concerned and friendly manner whilst being efficient.To ensure the team is fully knowledgeable of all hotel services, hours of operation etc.To plan for and respond effectively to guest requests (i.e. restaurant, reservations, limousines, tours, etc) To promote the Hotel’s facilities first.To ensure guest satisfaction is of the highest level reflected in Medallia scores in accordance with yearly goals set.To seek out new restaurants, shops, points of interest and special service providers (i.e. babysitters, lawyers, private pilots etc).To maintain and update information for all modes of transportation.To maintain a network of contacts to respond to guests’ requests and special arrangement needs.Implement an innovative approach to the business, constantly seeking, suggesting and implementing new product and service enhancements, as well as take the lead in implementing any corporate initiatives.The ability to use all the IT systems utilized within the department and maintain key operators/trainers for each systems to ensure full utilization of all the systems relevant to the area.The ideal Concierge candidate will have:Our ideal Concierge candidate has a special talent and passion for ensuring the highest of standards consistently and exceptional service. Must have superior customer service skills, strong decision-making ability, strong computer skills, in-depth knowledge of Four Seasons applications (Opera, KEY, Golden, Hotsos, etc), must possess excellent organizational and communication skills, exceptional telephone etiquette. Ability to deal effectively with guests.Just some of the benefits Four Seasons Hotel London at Tower Bridge employees enjoy:Base annual salary of £28,283.80 and Concierge Commission entitlementFlexible work week based on an average of 40 hours per week and a 12-hour working dayExcellent training and career development opportunitiesUp to 20 complimentary nights at any Four Seasons Hotel or Resort around the world based on years of serviceFree meals at Pepys Cellar (staff canteen) while on duty including fruits, coffee/tea and fizzy drinks available throughout the dayUp to 2 paid Wellness days per year!Holiday entitlement increases with years of service up to 33 days offFree Life InsuranceBupa Dental and MediCash plan availableOpportunities to build a successful career with global potentialSeason ticket loan & cycle to work schemeFree uniform dry cleaning availableEmployee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.Access to Wagestream– a salary advance benefitEmployee Recognition Programmes&many, many more surprises to discover!We look forward to receiving your application!All applicants must hold the Right to Work in the UK
Expected salary
£28283.8 per year
Location
London
Job date
Wed, 08 Jan 2025 06:48:11 GMT
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