Supervisor, Technical Communications

Job title:

Supervisor, Technical Communications

Company

Manitoba Public Insurance

Job description

OverviewAs the Supervisor, Technical Communications, you will plan and direct the development and dissemination of comprehensive written and online business information. You will guide the technical documentation efforts for operational and corporate strategic initiatives, and provides leadership and guidance to a team of technical writers.In this role, you will build and maintain strategic partnerships with various internal and external stakeholders, and vendor partners to create and implement comprehensive documentation programs with the objective of enhancing customer service, increasing on-the-job effectiveness, and developing staff and business partner knowledge and skills.The Supervisor, Technical Communications will be accountable for the timeliness, accuracy and overall effectiveness of the delivery of business communications, policies, procedures, and business rules related to Manitoba Public Insurance products and services. This accountability involves analyzing and/or interpreting business/product information and operational processes to ensure the creation of comprehensive documentation programs.Responsibilities

• Lead and manage documentation programs within a portfolio or assigned project.
• Ensure information accuracy through research, content owner involvement, and approval in accordance with KMS practices.
• Plan and deliver technical communication programs for required audiences as well as plan and direct the development of technical documentation materials produced by other departments.
• Manage resources and provide guidance and coaching to writers and project writing team members.
• Conduct performance evaluations of project and operational writing team members, using regular feedback as a means for employee development and performance improvement.
• Provide recommendations based on industry best practices for continuous improvement of technical communication and information development.
• Suggest alternatives to traditional communication methods and make recommendations to improve communication with staff and business partners.

Qualifications

• Degree in Communications or a related discipline.
• Four years working in one or more communication disciplines, including one year writing for an online environment and leading related projects.

OR

• Certificate or Diploma in Technical Communications or a related discipline.
• Five years working in one or more communication disciplines, including one year writing for an online environment and leading related projects.

• One year in a leadership capacity.
• Education in Business Administration or Business Analysis, is an asset.
• Advanced interpersonal and customer service skills with the ability to deal tactfully with sensitive issues in a confidential manner.
• Intermediate leadership, project management, planning, and organizational skills.
• Ability to transform highly technical documents into clear, concise written material for a variety of audiences.
• Working knowledge of documentation design and usability best practices in an online environment.
• Knowledge of best practices and trends related to technical communication and public relations.

Employee BenefitsHealth benefitsWe offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial securityIn an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• critical illness insurance
• sick leave to cover short-term disability
• long-term disability

WellnessWe offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• flexible work arrangement for eligible positions
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• lunch-and-learn offerings
• discounted gym memberships and wellness account

Diversity and inclusionManitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.Employee recognitionIt’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.Professional developmentWe want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.Safety and healthIn an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

Expected salary

Location

Winnipeg, MB

Job date

Fri, 10 Jan 2025 08:43:57 GMT

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