Toromont Cat
Job title:
Virtual Parts Person
Company
Toromont Cat
Job description
Description :As the first point of contact, the Virtual Parts Person plays a critical role in understanding the customer’s needs and providing them with solutions. To do this, we need customer service champions with knowledge of all things parts!As a Virtual Parts Person, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Enhance customer experience and engagement by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions;
- Effectively manage parts requests and correspondence via phone, SMS and chat in a timely and courteous manner;
- Assist in managing the day-to-day functions of various parts operations, including procurement, parts ordering, backorder tracking and credit requests; Enforce Toromont’s privacy policy and PCI compliance policy in accordance with its telecommuting policy.
- Communicate with affiliated branches for all parts related issues.
Must-haves for this role:
- Post-secondary education
- Relevant experience in Parts
About Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Expected salary
Location
Stoney Creek, ON
Job date
Fri, 10 Jan 2025 08:43:30 GMT
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