Acorn by SYNERGIE
Job title:
IT Support Technician
Company
Acorn by SYNERGIE
Job description
IT Support Technician – Gloucester – £24,000 to £30,000 paAcorn by Synergie is looking for a highly motivated IT Technician to join the existing IT Team within a fast-paced environment. The person will form an important and integral part of an expanding business.This is a 37 hour a week job, based at the Gloucester office. Mon-Thurs 08.30-5pm Fri 08.30-4.30pmwith a 1-hour lunch break.All applicants must be eligible for UKSC & NPPV3 clearances.The Person:
- Enthusiastic.
- Engaging.
- Proactive, ambitious & forward-thinking person who is eager to grow their IT & technical
knowledge and be part of a supportive team.
- Team player who thrives in a collaborative environment.
Activity:
- After training – be the first point of contact for technical issues, managing troubleshooting
efforts and ensuring fast solutions.
- Managing Onboarding & Offboarding by facilitating a seamless IT setup for new starters and
handling the offboarding processes.
- Support employees with technology issues, hardware & software upgrades & office
equipment replacement.
- Maintain IT documentation – track tasks through a ticketing system and develop internal
user guides & trouble shooting documents and keep updated.
- Collaborate in additional projects and tasks as directed by the IT Manager.
- Contribute to smooth daily operations.
Expectation:
- Solid IT skills & knowledge of necessary software including MSWord, Excel & Outlook.
- Excellent communication & interpersonal skills and fluency in English.
- Ability to remain calm and logical when troubleshooting technical challenges.
- Passionate about learning new skills and embracing changing priorities.
- Ability to manage time efficiently & anticipate potential issues before they arise.
- Understanding of Windows operating systems.
- Ability to resolve issues promptly, minimising downtime after training.
- Ability to lift & carry equipment (e.g. Switch & server installs).
- Understanding or knowledge of ENTRA/InTune.
Desirable:
- Familiarity with network fundamentals.
- Knowledge of permissions management & administration along with Active Directory.
- Knowledge of servers preferred.
Compensation:
- Basic salary £24-£30 per annum depending on applicant experience.
- 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave.
- Pension scheme enrolment once completed 3months employment.
- 6-month probation period
Acorn by Synergie acts as an employment agency for permanent recruitment.
Expected salary
£24000 – 30000 per year
Location
Gloucester
Job date
Fri, 10 Jan 2025 08:24:04 GMT
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