Atlas Copco
Job title:
Remote Support Engineer
Company
Atlas Copco
Job description
Your RoleMissionReporting to the Service Team Leader, you will optimize the customer journey to drive a first-class customer support experience and continue building long-term relationships and loyalty. You will be responsible for customer technical and software remote support, providing high level service and support to both internal and external stakeholders.The software support engineer job responsibilities include but may not be limited to:The Remote Support Engineers (RSE’s) work closely with other TechCare teams worldwide, and are responsible for remotely resolving the technical issues of our customers.Provide support predominantly via the Desoutter remote support portal but also via phone and email to customers and internal resourcesAssist in end-to-end troubleshooting to ensure rapid service restorationProvide incident management support and perform investigative analysis while providing accurate, thorough answers in a timely manner to customer inquiresWork closely with the sales and marketing departments to ensure cross-selling and up-selling opportunities are not missed.Developing and training of new team members is also part of your roleTo succeed, you will needQualificationsStrong customer and quality focus with ability to keep commitments, seeks feedback and continuously drive customer satisfaction.Ability to cooperate and communicate efficiently with colleagues and partners at all levels.Technically and commercially oriented.Fluent in Spanish (desirable)ExperienceExperience of networks, MSSQL databases, scripting, and manufacturing execution system infrastructure.Experience within a manufacturing environment and operational structure of manufacturing companies (desirable)Knowledge of RavenDB (desirable)EducationUniversity degree in a STEM subject or equivalent work experience (substantial additional work experience in a technical/software role without a degree).TravelBusiness travel required, sometimes up to or exceeding 50% overnight travel throughout North America, including Mexico, Canada, and occasionally other international travel.TCSIn return, we offer you
- Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
- Health Insurance/Dental Insurance/Vision Insurance
- Paid time off
- We believe in and foster a learning culture where global mobility is an important enabler for growth.
- Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on-site training from our academy.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.As a key player in the Industry, we are fully committed to our Corporate Social Responsibility and are guided in this by the United Nations Sustainable Development Goals.Read more about our commitment and activities around Sustainability here:City
Rock Hill, South Carolina, South CarolinaLocal Terms & Conditions ApplyFounded in 1914 Desoutter Industrial Tools is a global leader in electric assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry. Desoutter offers a comprehensive range of Solutions (tools, service and projects) to meet the specific demands of local and global customers in over 170 countries. The company designs, develops and delivers innovative quality industrial tool solutions, including air and electric Screwdrivers, Advanced Assembly Tools, Advanced Drilling Units and Torque Measureme
Expected salary
Location
Rock Hill, SC
Job date
Sun, 12 Jan 2025 03:43:50 GMT
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