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Job title:
Bilingual (French) Collections (MUST have Call Center exp., Bank, Collections)
Company
Teamrecruiter.com
Job description
Bilingual (French) Collections (MUST have Call Center exp., Bank, Collections), QuebecSave ApplyPosted 1 day(s) ago | Still OpenContract / Freelance Full time As soon as possible Partially remoteDescriptionOne of our major banking clients is looking for Bilingual (French) Collections (MUST have Call Center exp., Bank, Collections)Length: 6 months contract with a huge possibility of extension and conversion to FTELocation: Montreal, QC – Hybrid – 1 day per MONTH onsiteLOB: Payments ProcessingHours of work: Monday to Friday: 7am-11am, Saturdays: 8am-6pm, Sundays: 1pm – 8pmPay Rate: $24.45/hrROLE MANDATE:
The Early Stage Collections, call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. Call center agents in the Early Stages department are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e., Reduced, or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of the bank borrowers. Agents are expected to meet specific quality and metric targets align with the LOB.Candidate Value Proposition (CVP):
This role allows the candidate(s) to work in an established institution and with multiple groups within the bank, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. There are flexible work schedules including possible, remote, and the individual will be working in an environment that values equity, diversity, inclusion, and growth.GROUP CULTURE:
This individual will be working in a collaborate, fast-paced and friendly environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another.ROLE RESPONSIBILITIES (including but are not limited to):
- Perform In-bound/Outbound collections call to clients regarding passed due payments
- Respond to inquiries regarding delinquent accounts and negotiate payment arrangement
- Offer Hardship solutions to customers by completing risk assessments
- Perform other related service responsibilities as required
- Document all activity details in appropriate systems
- Manages all transactions related to customer and branch calls or refers to appropriate internal business groups
- Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities
MUST-HAVE SKILLS:
- Strong communication and writing skills in both French and English
- 6 months of previous call center minimum
- Basic understanding of Consumer Collections and relevant functional procedures
- Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)
- Strong conversation communication skills and negotiating skills
- Proven ability to work effectively in a fast-paced environment
- Proven ability to multi-task, prioritize workload and meet deadlines
NICE-TO-HAVE SKILLS:
- Previous FI / banking experience
- Collections experience
- Experience in a similar role
SOFT-SKILLS
- Team player
- Strong attention to detail
- Fast learner
- Motivated
- Ability to work independently
URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is Sunita.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them…
Expected salary
$24.45 per hour
Location
Montreal, QC
Job date
Wed, 08 Jan 2025 23:20:01 GMT
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