NHS
Job title:
Systems and Call Centre Supervisor
Company
NHS
Job description
To manage and promote the continued development and attainment of key performance indicators and quality objectives through the provision of operational management and strategic information reports to all levels of management on behalf of NHS Wales Shared Services Partnership.To oversee the management of the Logistics Scheduling Software system, manage and maintain the All Wales Automatic Data Capture (ADC) programme and provide daily support for the Logistics Scheduling Software system ensuring functionality is maximised and Standard Operating Procedures are managed and adhered to with responsibility for Control Management, System Administration and Management Systems.To provide supervision of the HCS Regional Schedulers and Control/Call Centre and its staff in an All Wales capacity.Main duties of the jobThe successful candidate will be an integral part of the Supply Chain, Logistics and Transport management team liaising regularly with all area teams, internal and external stakeholders as well as Health Board commissioners. Candidates should have previous systems experience, have an awareness of Key Performance Indicators (KPIs) and an understanding of improvement processes, have experience of supervising a team, be customer focused and understand the importance of a high-quality service.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.About usAt NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.Excellent customer service is something we strive for, for both our internal and external customers.Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.Date posted17 January 2025Pay schemeAgenda for changeBandBand 4Salary£26,928 to £29,551 a year per annumContractPermanentWorking patternFull-timeReference number043-AC008-0125Job locationsHCS Area OfficesWest Point Industrial EstateCardiffCF11 8JQJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationQualifications and KnowledgeEssential
- Qualifications or Equivalent Experience
- Proven knowledge of software packages such as Word, Excel, Outlook.
- Good working knowledge of Scheduling and HCS Services
ExperienceEssential
- Experience of generating reports in a timely manner
- Experience of supervising and managing staff
- Experience of training and development of staff
Skills and AttributesEssential
- Able to demonstrate effective communications skills
- Organisation and planning skills
Desirable
- Presentation skills
- Welsh Language Skills
Person SpecificationQualifications and KnowledgeEssential
- Qualifications or Equivalent Experience
- Proven knowledge of software packages such as Word, Excel, Outlook.
- Good working knowledge of Scheduling and HCS Services
ExperienceEssential
- Experience of generating reports in a timely manner
- Experience of supervising and managing staff
- Experience of training and development of staff
Skills and AttributesEssential
- Able to demonstrate effective communications skills
- Organisation and planning skills
Desirable
- Presentation skills
- Welsh Language Skills
Expected salary
£26928 – 29551 per year
Location
Cardiff
Job date
Sun, 19 Jan 2025 08:56:47 GMT
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