BMW Group Retail
Job title:
Sales & Customer Service Advisor
Company
BMW Group Retail
Job description
Group1 Norwich is looking for a Sales & Customer Service Advisor.Your roleAt BMW Norwich we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.The main duties of the role will include;
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling).
- Responding to customer email enquiries.
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements.
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business.
- Being organised and self-motivated to ensure targets and deadlines are met.
- To up-sell additional BMW products.
Your profileThe ideal candidate will:
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues.
- Be customer focused and passionate about their work.
- Have the ability to prioritise their workload and multi-task.
- Be IT alliterate with the ability to use multiple systems at once.
- Confidently work independently and also as part of a team.
- Have a keen eye for detail.
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects.
- Ability to problem solve and think on their feet.
Rewards
- 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available.
- Retail discounts that save you money every day.
- Gym discounts, cash healthcare plans, and a cycle-to-work scheme.
- Car discounts for new and used purchases and servicing.
- Flexible pension scheme and Sharesave scheme to grow your savings.
- Family-friendly policies that help you spend more time with the people that matter.
- A wellbeing programme to support you and your family.
- An internal colleague recognition system to celebrate achievements.
- A community volunteering day.
Expected salary
£23877.57 per year
Location
Norwich
Job date
Thu, 23 Jan 2025 08:26:32 GMT
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