Operations Coordinator

Job title:

Operations Coordinator

Company

Winthrop University

Job description

Reporting to both the Director of Student Affairs Operations and Assistant Dean of Students/Director of Residence Life, the Operations Coordinator supports operations within Residence Life and Student Affairs, including facility and business functions and program management and marketing.Note: Regular hours for this position are 1 p.m. to 9:30 p.m. with a one-hour break Monday thru Friday, with occasional weekend hours.
Job SummaryHousing Operations

• Serves as backup to the Housing System Administrator: assigns housing to new students; helps with all aspects of room selection for returning students; assists with emergency housing locations, student housing applications, contract processes, and apartment application deposits and related accounting functions; and provides support for other daily housing and room management operations.
• Works with the Housing System Administrator to document processes for student-facing self-service systems.
• Develops video training modules for residents on navigating the room selection process.
• Designs and coordinates marketing plans for annual room selection process.
• Creates reports from housing software for Residence Life and Student Affairs staff.
• Manages all group security roles for housing management system administrative users.
• Provides first-level support for all housing management system users, including students using the self-service systems, and serves as secondary liaison to housing management system vendor.
• Manages technical issues and staff training for various software functions.
• Updates hall office computers as needed.
• Provides support for Presence, Maxient and other software used by Student Affairs.
• Provides desktop support to Residence Life office staff and helps residence hall staff update their web pages as needed.
• Collaborates with Housing System Administrator and software vendor to identify and implement workarounds for business processes not directly supported by the housing software.

Programming Support

• Manages the centralized procurement process for Residence Life program supplies.
• Assists the Residential Success Coordinators with evening operations.
• Manages the movie streaming service, including selecting content, marketing the service to residents, and seeking innovative ways to deliver the service.
• Coordinates cell phone communication systems, including diagnostics and repairs, and serves as liaison to the university cell phone coordinator.
• Provides timely updates to various presentations slide decks for department functions.
• Manages timely updates of Housing, Dining and Residence Life websites and ensures appropriate content.
• Manages residence hall staff web portal/SharePoint and MS Teams Planner functions.
• Manages technology loaner equipment.

Facilities and Business Operations

• Manages inventories of MicroFridge units, mattresses, student room furniture, move-in carts, food service equipment, supplies and safety signage.
• Serves as liaison to the Residence Life pest control contractor, provides support to students regarding pest control concerns and makes recommendations for policy and/or protocol changes as needed.
• Coordinates maintenance of the department’s utility vehicles and ensures they are kept clean and in top working condition.
• Maintains utility cart schedules.
• Recruits, trains, and provides leadership and supervision to summer and academic year student SWARM teams, ensuring tasks are completed safely and on schedule and meet quality standards.
• Assists the Director of Student Affairs Operations with procurement processes.
• Assists with hiring and scheduling residence hall office staff.

Office Operations

• Assist with general Residence Education and Student Affairs office operations.
• Provides support for Campus Center operations and residence hall opening and closing processes.
• Serves as backup for Residence Life front office services.

Required Qualifications

• Bachelor’s degree.
• At least one year of relevant experience. (An equivalent combination of education and experience may be considered.)

Preferred Qualifications

• Bachelor’s degree in business, information technology or related field.
• College student housing experience.
• Experience with MS Excel, PowerPoint, and Visio and database and web editing tools.
• Experience with housing management software.
• Experience in facilities operations.

Knowledge, Skills & Abilities Summary

• Working knowledge of Windows and Mac operating systems.
• Ability to work independently and resourcefully with a high degree of accuracy.
• Effective interpersonal and oral and written communication skills.
• Exceptional organizational skills and the ability to successfully coordinate multiple concurrent activities.
• Exceptional customer service skills.
• Ability to learn technology and job-related software applications quickly and troubleshoot problems.
• Ability to establish and maintain effective working relationships with students and staff.

Travel/Overtime Requirements Regular hours are 1 p.m. to 9:30 p.m. Monday thru Friday; occasional work outside these hours required.
License/Certification Driver’s license
Type of Position Classified
Position Status Full-Time
FLSA Status Non-Exempt
Hours Per Week 37.5
Months per Year 12Posting Detail InformationPosting Number 2025056S
Open Date 01/21/2025
Close Date 01/30/2025
Open Until Filled No
Special Instructions to Applicants
PLEASE NOTE

• A resume will not be reviewed to determine whether an applicant meets the qualifications outlined in the job vacancy notice (posting).

• Responses to supplemental questions are considered part of the application; failure to respond will result in disqualification.

NOTICESupplemental QuestionsRequired fields are indicated with an asterisk (*). * * Describe your experience in student housing operations or student affairs.(Open Ended Question) * * Do you consider your technical skills to be:

• Basic
• Intermediate
• Advanced
• * Provide an example of your ability to resolve technical problems.

(Open Ended Question) * * Are you willing and able to work 1 p.m. to 9:30 p.m. Monday through Friday?

• Yes
• No

Documents Needed To ApplyRequired Documents * Resume

• Cover Letter

Optional DocumentsIN THE HEART OF THE CAROLINAS© Winthrop University · 701 Oakland Avenue · Rock Hill, SC 29733, USA · 803/323-2211To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at

Expected salary

$43074 per year

Location

USA

Job date

Thu, 23 Jan 2025 08:58:59 GMT

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