NHS
Job title:
Outpatients Booking Clerk
Company
NHS
Job description
Job Title: Outpatients Booking ClerkHours per week: 34 hours per weekPerm/Fixed Term: PermanentSalary: £23,615 per annumClosing Date: 7th February 2025Interview Date: 27th February 2025**This post may close early due to high numbers of applications, so you are advised to apply promptly**All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.#JoinTeamEliotMain duties of the jobTo provide a specialised, comprehensive and confidential administration service, for the Medicine Directorate, in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.About usHere at George Eliot our vision to ‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:Effective Open Communicationexcellence and safety in everything we doChallenge but supportExpect respect and dignityLocal health that inspires confidenceBenefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant and generous subsidised on-site parking.Date posted24 January 2025Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annumContractPermanentWorking patternPart-timeReference number230-%35336920-MED-OBC-AJob locationsGeorge Eliot HospitalCollege StreetNuneatonCV10 7DJJob descriptionJob responsibilities
- Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner
- Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets
- Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy
- To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods
- To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary
- Registration of internal referrals
- Management of e-referrals on the Electronic Referral Service (eRs)
- Booking of all patient appointments in line with Trust and National targets
- Contacting patients for short notice appointments aiding clinic utilisation
- Managing the external Outpatient letter system
- Managing the NHS mailbox for IPTs
- Referral verification (chasing missing referrals)
- Contacting patients to inform them of short notice clinic cancellations / reschedules
- To cancel, re-appoint and reschedule patients appointments at patient or Consultant request
- Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately
**For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached** Job descriptionJob responsibilities
- Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner
- Book all new, follow-up and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets
- Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy
- To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods
- To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary
- Registration of internal referrals
- Management of e-referrals on the Electronic Referral Service (eRs)
- Booking of all patient appointments in line with Trust and National targets
- Contacting patients for short notice appointments aiding clinic utilisation
- Managing the external Outpatient letter system
- Managing the NHS mailbox for IPTs
- Referral verification (chasing missing referrals)
- Contacting patients to inform them of short notice clinic cancellations / reschedules
- To cancel, re-appoint and reschedule patients appointments at patient or Consultant request
- Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately
**For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached**Person SpecificationExperience and KnowledgeEssential
- 1 year General office Experience
- Ability to work under pressure to meet required deadlines
- Ability to deal with more than one situation at a time
Desirable
- Experience within a healthcare setting
Qualification and Professional TrainingEssential
- Good standard of education including Maths and English grade C and above
- Good keyboard skills
Skills and AbilitiesEssential
- Good communication skills
- Enthusiastic and motivated
- Ability to develop good working relationships
- Good organisational skills
Personal QualitiesEssential
- Excellent communication skills
- Understanding of confidentiality
- To use a PC for extended time periods
- Ability to deal with irate patients and staff
- To remain calm under pressure
- Ability to deal with different demands for attention
- To work under own initiative to make decisions
Desirable
- Experience within a healthcare setting
OtherEssential
- Must be able to work unsupervised
- Willingness to undertake any training necessary
Desirable
- Willingness to cover for colleagues in their absence
Person SpecificationExperience and KnowledgeEssential
- 1 year General office Experience
- Ability to work under pressure to meet required deadlines
- Ability to deal with more than one situation at a time
Desirable
- Experience within a healthcare setting
Qualification and Professional TrainingEssential
- Good standard of education including Maths and English grade C and above
- Good keyboard skills
Skills and AbilitiesEssential
- Good communication skills
- Enthusiastic and motivated
- Ability to develop good working relationships
- Good organisational skills
Personal QualitiesEssential
- Excellent communication skills
- Understanding of confidentiality
- To use a PC for extended time periods
- Ability to deal with irate patients and staff
- To remain calm under pressure
- Ability to deal with different demands for attention
- To work under own initiative to make decisions
Desirable
- Experience within a healthcare setting
OtherEssential
- Must be able to work unsupervised
- Willingness to undertake any training necessary
Desirable
- Willingness to cover for colleagues in their absence
Expected salary
£23615 per year
Location
Nuneaton, Warwickshire
Job date
Mon, 27 Jan 2025 07:03:13 GMT
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