Ward Clerk, Band 2

Job title:

Ward Clerk, Band 2

Company

NHS

Job description

Ward Clerk, Band 2 (15 hours a week)Are you ready for a challenge and do you want to be part of a professional team providing an excellent service and where no two days are the same?This might be just the opportunity you are searching for! We are expanding our ward clerk team and are looking to recruit a dynamic, organised and motivated person to provide exceptional ward clerk cover on our busy Maternity Ward. You will be joining us at an exciting time as we move forward with our digital agenda and as we look for innovative ways to improve our service. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience in a customer facing role is preferred.This is a pivotal role which requires someone who is able to work independently, multi task and is self-motivated, empathetic and resilient. You must be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage.Working Pattern:15 Hours per weekTuesday and Wednesday0800-1600You will work at Gloucestershire Royal Hospital.Main duties of the jobPlease see the attached job description and person specification for more information on the main duties of this vacancy.About usWe take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.Date posted23 January 2025Pay schemeAgenda for changeBandBand 2Salary£23,615 a year pa pro rataContractFixed termDuration12 monthsWorking patternPart-timeReference number318-25-T0049Job locationsGloucestershire Royal Hospital (Maternity Ward)GloucesterGL1 3NNJob descriptionJob responsibilitiesJob purposeTo provide clerical and reception cover for the department, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems.KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREDSkills in these areas would be desirable however full training will be given including other relevant Trust training:– Ability to work in a team and independently– Customer care skills, with the ability to manage sensitive situations with empathy and kindness– Effective communication skills across all disciplines of staff, patients and public– Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.– Able to communicate effectively, and act appropriately and quickly in an emergency– Experience in using a PC– Knowledge and understanding of the Trust including a basic knowledge of roles in other areas– Some knowledge of speciality terminology and flexibility to support another speciality/ward if requiredKEY RESULT AREAS– Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately– Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively– Receive queries, both in person and on the telephone and manage appropriately– Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care– Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings– Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.– Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.– Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure– Arrange routine and emergency transport to prevent unnecessary delays in patient flow– Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements– Working Knowledge of routine for ordering on P2P and Stationery system– Safeguarding of all patients– Provide all general and ad hoc administration and clerical support as directed by the W&C Ward Clerk Manager.– Follow Trust Infection Prevention and Control Policies, within the scope of own role.– Adherence to the latest Trust Policy on Uniform and Dress Code Standards– Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.– Participate in team meetings and opportunities to discuss/develop the ward clerk role for the future.Organisational Arrangements:W&C Ward Clerk Manager is the direct Line Managers for W&C Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basis Job descriptionJob responsibilitiesJob purposeTo provide clerical and reception cover for the department, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems.KNOWLEDGE, SKILLS AND EXPERIENCE REQUIREDSkills in these areas would be desirable however full training will be given including other relevant Trust training:– Ability to work in a team and independently– Customer care skills, with the ability to manage sensitive situations with empathy and kindness– Effective communication skills across all disciplines of staff, patients and public– Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.– Able to communicate effectively, and act appropriately and quickly in an emergency– Experience in using a PC– Knowledge and understanding of the Trust including a basic knowledge of roles in other areas– Some knowledge of speciality terminology and flexibility to support another speciality/ward if requiredKEY RESULT AREAS– Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately– Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively– Receive queries, both in person and on the telephone and manage appropriately– Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care– Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings– Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.– Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.– Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure– Arrange routine and emergency transport to prevent unnecessary delays in patient flow– Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements– Working Knowledge of routine for ordering on P2P and Stationery system– Safeguarding of all patients– Provide all general and ad hoc administration and clerical support as directed by the W&C Ward Clerk Manager.– Follow Trust Infection Prevention and Control Policies, within the scope of own role.– Adherence to the latest Trust Policy on Uniform and Dress Code Standards– Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.– Participate in team meetings and opportunities to discuss/develop the ward clerk role for the future.Organisational Arrangements:W&C Ward Clerk Manager is the direct Line Managers for W&C Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basisPerson SpecificationQualificationsEssential

• GCSE English & Maths
• IT Skills
• Good standard of education

ExperienceEssential

• Customer Service Experience
• Experience in a front line role

Desirable

• NHS Experience
• Admin experience

Knowledge/ SkillsEssential

• Good level of IT Skills
• Excellent communication skills
• Awareness of confidentiality
• Ability to work in a team
• Organisational skills

Person SpecificationQualificationsEssential

• GCSE English & Maths
• IT Skills
• Good standard of education

ExperienceEssential

• Customer Service Experience
• Experience in a front line role

Desirable

• NHS Experience
• Admin experience

Knowledge/ SkillsEssential

• Good level of IT Skills
• Excellent communication skills
• Awareness of confidentiality
• Ability to work in a team
• Organisational skills

Expected salary

£23615 per year

Location

Gloucester

Job date

Mon, 27 Jan 2025 07:43:06 GMT

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