Guest Service Centre Agent (Switchboard)

Job title:

Guest Service Centre Agent (Switchboard)

Company

Strand Palace Hotel

Job description

Develop your career at Strand Palace – Great Place to Work 2024Join our team at Strand Palace, located in the heart of central London. We are looking for a Guest Service Centre Agent (Switchboard) to create a warm and welcoming atmosphere for all guests, and ensure their stay is memorable and help us achieve our mission ‘Serving London Love’.Your BenefitsWorking at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £500.
• Free laundry and dry cleaning to save you money.
• ½ day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• 24-hour access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount Card
• Free use of the hotel gym
• BUPA health cashback plan (e.g. get cash back when you buy a pair of glasses)
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

What You Will Be Doing

• Ensure that all telephone calls are answered courteously and efficiently – in a warm and professional manner, adhering to Strand Palace standards.
• Ensure guest/agent bill backs are done accurately and efficiently and checked against bookings.
• Ensure all billing transactions are completed in accordance with the procedure and any discrepancies/issues are raised and resolved.
• Update the hotel’s PMS with guest registration details to streamline guest profiling.
• Follow up on guest requests by alerting other hotel teams such as Maintenance and Housekeeping via the workflow management tool and checking tasks for completion.

What We’re Looking For

• Go above and beyond to create unforgettable guest experiences.
• Previous experience preferable
• Confident conversationalist always engaging with guests
• Passion to deliver excellent experiences

What We’re AboutOur team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavors. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.We take pride in valuing the unique diversity of our team and are committed to building a workforce that reflects the vibrant communities we serve. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital or civil partnership status, pregnancy, race, religion or belief, sex, or sexual orientation. At Strand Palace, we ensure a fair and inclusive recruitment process, providing reasonable adjustments for candidates with disabilities to support them every step of the way.Want to start your journey with Strand Palace today?
Apply now to join the team.

Expected salary

Location

Central London

Job date

Wed, 29 Jan 2025 08:31:50 GMT

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