Job title:
Service Desk Engineer
Company
Job description
Company DescriptionPortmanDentex is one of the largest dental groups in the UK & Ireland – we are here to reimagine group dentistry and wellness.Our values are based on celebrating individuality, aiming higher and growing together – these values bind us together and sit at the heart of everything we do. Without them, we wouldn’t have the caring, rewarding and inspiring culture we’ve carefully cultivated. One that enables happier and healthier futures for all our clinicians, colleagues and patients.Job DescriptionThe Service Desk Engineer is responsible for supporting and maintaining the PortmanDentex IT systems while providing efficient first-line support to all business users. Handling initial inquiries from colleagues, log IT-related issues, and strive to resolve in promptly manner in accordance with SLAs.To review the job description please clickQualificationsWe welcome your application to our Service Desk Engineer vacancy if you have the following qualifications and skills:
- Incident and problem management
- Using helpdesk applications
- Basic network troubleshooting
- Working in a service desk / first line support role taking dealing with 30 – 60 tickets at any one time
Additional InformationAt PortmanDentex, you’ll be part of an inclusive, collaborative team environment where your development and potential are encouraged, and your new ideas and innovative approaches are welcomed.We offer a hybrid working model that allows you to split your week between working from home, and our support office in Cheltenham. This will likely be 1 or 2 days a week in the office, with full flexibility around the days that work best for you, and the rest working from home. Our office is conveniently located opposite the racecourse entrance, and features a café on-site, free parking, and beautiful parkland surroundings.In addition to a competitive salary, our benefits package (which will be on a pro-rata basis) includes:
- Bonus scheme which recognises our combined contribution
- 25 days of annual leave plus bank holidays, special days off (such as your birthday), and the opportunity to purchase up to 3 additional annual leave days
- Enhanced maternity and paternity leave
- Life assurance and contributory pension scheme
- Health and Wellbeing benefits, including an expensed dental check-up and hygienist appointment per year, confidential helpline and counselling services, and access to a 24/7 GP service
If you’re ready to make a difference and showcase your skills, apply for our Service Desk Engineer vacancy by submitting your latest CV. Alternatively, please feel free to share this opportunity with your friends or colleagues who may be interested.IND003#LI-ML1 #LI-HybridWe are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.
Expected salary
Location
Cheltenham, Gloucestershire
Job date
Fri, 31 Jan 2025 08:15:26 GMT
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