Lough Erne Resort
Job title:
Switchboard Operator
Company
Lough Erne Resort
Job description
Switchboard OperatorJob Title: Switchboard OperatorLocation: Lough Erne Resort, Enniskillen
Department: Front Office
Reports To: Front Office ManagerJob Overview:As a Switchboard Operator at Lough Erne Resort, you will be the first point of contact for guests and visitors calling the resort. You will handle all incoming calls efficiently, direct them to the appropriate department or individual, and provide outstanding customer service to ensure a seamless guest experience.About the roleJob Title: Switchboard OperatorLocation: Lough Erne Resort, Enniskillen
Department: Front Office
Reports To: Front Office ManagerJob Overview:As a Switchboard Operator at Lough Erne Resort, you will be the first point of contact for guests and visitors calling the resort. You will handle all incoming calls efficiently, direct them to the appropriate department or individual, and provide outstanding customer service to ensure a seamless guest experience.Key Responsibilities:Answer all incoming calls promptly and professionally.Direct calls to the correct department or team member.Handle guest inquiries, provide information about the resort, and assist with reservations or service requests.Manage internal communication between departments efficiently.Log and relay messages accurately.Monitor and report any telephone system issues.Maintain a high standard of professionalism and confidentiality.Support the Front Office team with administrative tasks as required.Skills & Experience Required:Previous experience in a similar role or customer service environment is desirable.Excellent communication and telephone etiquette.Strong organisational and multitasking skills.Ability to work well under pressure and handle multiple calls simultaneously.Proficiency in using telephone systems and basic computer applications.A friendly and professional demeanor with a guest-focused approach.Benefits:Meals on dutyComplimentary use of resort facilitiesCareer development opportunitiesDiscounts on accommodation, dining, and spa treatmentsAbout the companyWinner of Hotel of the Year, Lough Erne Resort, is a luxurious 5-Star hotel in Enniskillen, the gateway to North West Ireland. Nestled on a 600 acre peninsula with spectacular views of the Fermanagh Lakelands and The Faldo Course, it’s clear to see why Lough Erne Resort is renowned as one of the finest 5 Star hotels Northern Ireland has to offer.Required CriteriaDesired CriteriaSkills you’ll need
Expected salary
Location
Enniskillen, Co Fermanagh
Job date
Sat, 01 Feb 2025 08:57:47 GMT
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