CIBC
Job title:
Senior Payment Investigations Analyst
Company
CIBC
Job description
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingGlobal Money Operations (GMO) provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. As the Senior Payment Investigation Analyst, you will be responsible for validation, investigation, analysis, and resolution of the more difficult or complex requests and inquiries from domestic and overseas clients on their wire payments. The incumbent acts as the first point of contact for escalations from Business Partners and Clients, delivering a high standard of service while upholding compliance to internal controls and procedures.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How You’ll SucceedAnalytical Thinking – As a payment investigation analyst you will ensure complete and timely review and action for wire payment inquiries and identify root cause where possible.Business Acumen – You will enhance your knowledge of the types of payment messages received at financial institutions and learn how to handle diverse wire payment inquiries. You will interact with various internal and external business partners and will be able to differentiate where requests should be directed. You are willing and able to apply your skills to other functions in the payment investigations team as needed.Relationship Building – Required to interact with internal business partners and correspondent banks globally. You represent yourself professionally and can clearly articulate your thoughts. You are able to foster mentorship relationships with your team and with others across the bank.Who You AreYou’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-595 Bay St., 7thEmployment Type RegularWeekly Hours 37.5Skills Accountability, Collaboration, Communication, Decision Making, Teamwork
Expected salary
Location
Toronto, ON
Job date
Fri, 07 Feb 2025 07:44:53 GMT
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