Project Manager, Client Services

Job title:

Project Manager, Client Services

Company

ALS

Job description

Imagine your future with us!At ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.About the roleOn-site | Full-time/SeasonalKey Responsibilities:

• Coordinate large sized client accounts and profiles as designated by the Client Services Manager.
• Liaise with senior client personnel to maintain good regional service, to elicit feedback and to support Sales and Marketing.
• Meet with client project managers or other personnel as necessary to maintain positive customer relationships. Some travel may be required.
• Address coverage requirements/responsibilities within the team or with the Client Service Manager as required.
• Support Sales and Marketing with preparation of RFPs and large quotes for clients within the Account Manager’s portfolio as necessary.
• Be able to offer support on technical and client related matter to more junior CS staff.
• Provide service advice to clients (i.e., analytical requirements, turnaround and holding times, etc.) to assist them in meeting project or regulatory objectives.
• Ensure that client communications are returned promptly, as specified in customer service manual guidelines, or as determined by local management.
• Maintain communication between all client service personnel, both internally and externally, for projects affecting multiple clients.
• Keep regional client service and location managers apprised of developments with regional clients.
• Review client chain of custody forms in timely fashion, ensuring that all necessary information is available to enable smooth generation of invoices.
• Review, approve, and transmit data reports and invoices, including any custom client specific uploads and/or transmissions (EDDs, invoices, Watertrax, etc…);
• Write SOP’s for the Client Services Department;
• Ensure any client special reporting requirements are carried out.
• Maintain communication with other client service personnel responsible for invoice uploading.
• Maintain and update client information (contacts, addresses, etc.);
• Initiate and issue Client Complaints (CC), Corrective Action Reports (CAR) and Rechecks.
• Track client projects in the ALS LIMS and provide status to clients when requested.
• Ensure timely completion and transmission of final and draft client reports.
• Prepare cost quotations or proposals.
• Prepare cost quotations or proposals with guidance from the Sales Manager, Business Manager and/or Client Services Manager.
• Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management, sales, and office services staff.
• Maintain communication with laboratory staff on general lab turnaround times and relay appropriate information to clients.
• Promote communication with staff on any special client requests.
• Update Contact Manager, Sales and Marketing staff, and Senior Management with pertinent client related news, projects and/or concerns.
• Provide information to clients and other staff about environmental regulations as required.
• Provide information to clients on branch services, capabilities, qualifications, turnaround times, etc., as required.
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality.
• Observe established safety regulations and comply with all ALS health and safety policies and procedures.
• Other duties as assigned.

About you:

• Excellent customer service skills;
• Positive and energetic outlook;
• Demonstrated time management skills;
• Proven ability to work under pressure;
• Knowledge of ALS literature including price lists, statement of qualifications, one-pagers and marketing tools;
• Organized, detailed oriented and able to work independently;
• Excellent English communication skills (written and verbal);
• Proficient computer skills – Microsoft Word and Excel.

Required Qualifications:

• B.Sc. or Technical Diploma in related field;
• 10+ years of experience working in a fast paced Environmental or customer service-related field;
• Must be familiar with all applicable environmental legislation and regulations;
• Valid unrestricted license for personal vehicle use applicable in the province/territory;
• No major driving violations and no more than two minor violations/incidents.

Physical Demands:

• Ability to lift up to 30lbs and carry for short distances;
• Manual dexterity to perform intricate and/or repetitive tasks;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities;
• You may be exposed to unpleasant odours.

Working at ALSOur people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.Our benefits includes:

• Additional shift premiums of $2 per hour for evening shifts and $4 per hour for night shifts, if applicable.
• Structured wage increases.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e-learnings and more).

Please note: benefits vary based on employee status.About ALSALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.Everyone mattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations Metis and Inuit persons, members of minority groups, and persons living with disabilities.ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Expected salary

Location

Winnipeg, MB

Job date

Sat, 01 Feb 2025 03:09:53 GMT

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