Deputy Practice Manager

Job title:

Deputy Practice Manager

Company

NHS

Job description

Are you an ambitious and driven professional ready to take the next step in your management career? We are looking for a Deputy Practice Manager to join our team, with a clear progression plan to become Practice Manager.In this role, you will play a vital part in the smooth running of our practice, supporting daily operations, optimising patient care, and ensuring compliance with healthcare regulations. You will work closely with the Interim Practice Manager, gaining hands-on leadership experience and professional development to prepare you for a future leadership role.This is a fantastic opportunity to grow within a supportive environment, develop key management skills, and take on increasing responsibility as you progress. If you are passionate about healthcare management and ready to make an impact, we would love to hear from you!Main duties of the jobAs Deputy Practice Manager, you will be responsible for supporting the Principle GP in the efficient day-to-day running of the practice. Your role will involve overseeing administrative and operational functions, ensuring compliance with healthcare regulations, and maintaining high standards of patient care. You will play a key role in managing staff, handling recruitment, training, and performance reviews to ensure a motivated and effective team.Financial management will also be an important aspect of your duties, including budgeting, payroll oversight, and cost control to ensure the practice runs efficiently. Additionally, you will support the implementation and optimisation of IT systems, ensuring they are used effectively to streamline operations and improve patient services.A significant part of the role will be problem-solving and process improvementanalysing current procedures and identifying ways to enhance efficiency and patient experience. You will also be involved in handling patient feedback, ensuring concerns are addressed professionally and effectively.This role offers a dynamic and varied workload, providing valuable leadership experience and hands-on involvement in all aspects of practice management. It is a fantastic opportunity for someone who is highly organised, proactive, and eager to take on increasing responsibility with a clear pathway to stepping into the Practice Manager role.About usWe are a well-established, forward-thinking GP practice committed to delivering high-quality patient care in a supportive and welcoming environment. Our team is passionate, professional, and dedicated to providing the best possible service to our 4,900 patients and the wider community. We have an excellent clinical team of GPs and practice nurses supported by admin staff and the management team. We are part of an active, forward-thinking Harness PCN group. We have the following ARRS team in-house: First Contact Physio, Clinical Pharmacist, Dietician, and Social Prescriber.You will join a dynamic, collaborative team that values innovation, teamwork, and continuous improvement. We foster a positive and inclusive work culture where every team member is encouraged to contribute ideas and grow in their role. Our work ethic is built on mutual respect, efficiency, and a shared commitment to excellence in healthcare management.As part of our team, you will benefit from astructured progression path with full training and mentorship to help you grow into a leadership role.A friendly and professional team that works together to achieve the best outcomes for patients and staff.A flexible and well-organised workplace that values employee well-being.Include salary progression, professional development opportunities, and a rewarding role with real impact.Date posted07 February 2025Pay schemeOtherSalary£31,200 to £34,125 a year Pro RataContractPermanentWorking patternPart-time, Flexible workingReference numberA5877-25-0000Job locationsHillside Primary Care CentreLondonNW10 8RYJob descriptionJob responsibilitiesThe role involves managing administrative functions, assisting with finance and HR, and supporting the implementation of NHS policies and procedures.Key Responsibilities:1. Practice Operations & Administration

• Support the Practice Manager in the daily management of the surgery.
• Ensure smooth running of reception, patient appointments, and administrative tasks.
• Maintain an efficient appointment system, reducing waiting times and improving access to care.
• Oversee medical records management, ensuring compliance with GDPR and NHS Digital guidelines.
• Act as a point of contact for operational queries from staff and external stakeholders.

2. Patient Services & Experience

• Ensure high standards of patient care, accessibility, and confidentiality.
• Address patient feedback and complaints in line with NHS procedures.
• Support Patient Participation Groups (PPGs) and other engagement activities.
• Work with the team to improve the scores and patient satisfaction of Friends & Family Test (FFT).

3. HR & Staff Management

• Assist in the recruitment, induction, and training of administrative and support staff.
• Provide day-to-day supervision of reception and admin teams.
• Support staff appraisals, manage rotas, and oversee absence management.
• Ensure staff adhere to NHS policies, infection control, and health & safety regulations.

4. Finance & Resource Management

• Assist with payroll, invoice processing, and financial reporting.
• Monitor budgets, expenses, and procurement of supplies.
• Ensure proper management of enhanced services and funding claims.

5. Compliance & Governance

• Ensure practice adherence to CQC (Care Quality Commission) standards and prepare for inspections.
• Monitor compliance with NHS policies, safeguarding protocols, and infection prevention.
• Maintain up-to-date Standard Operating Procedures (SOPs) and policies.
• Assist with data protection and confidentiality requirements under GDPR and Caldicott Principles.

6. IT & Digital Transformation

• Assist in managing clinical systems (e.g., EMIS, SystmOne, Vision).
• Ensure staff training on NHS IT systems, eConsult, and digital services.
• Support the integration of telehealth and online consultation platforms.
• Troubleshoot IT and telephony issues, liaising with NHS Digital where necessary.

Job descriptionJob responsibilitiesThe role involves managing administrative functions, assisting with finance and HR, and supporting the implementation of NHS policies and procedures.Key Responsibilities:1. Practice Operations & Administration

• Support the Practice Manager in the daily management of the surgery.
• Ensure smooth running of reception, patient appointments, and administrative tasks.
• Maintain an efficient appointment system, reducing waiting times and improving access to care.
• Oversee medical records management, ensuring compliance with GDPR and NHS Digital guidelines.
• Act as a point of contact for operational queries from staff and external stakeholders.

2. Patient Services & Experience

• Ensure high standards of patient care, accessibility, and confidentiality.
• Address patient feedback and complaints in line with NHS procedures.
• Support Patient Participation Groups (PPGs) and other engagement activities.
• Work with the team to improve the scores and patient satisfaction of Friends & Family Test (FFT).

3. HR & Staff Management

• Assist in the recruitment, induction, and training of administrative and support staff.
• Provide day-to-day supervision of reception and admin teams.
• Support staff appraisals, manage rotas, and oversee absence management.
• Ensure staff adhere to NHS policies, infection control, and health & safety regulations.

4. Finance & Resource Management

• Assist with payroll, invoice processing, and financial reporting.
• Monitor budgets, expenses, and procurement of supplies.
• Ensure proper management of enhanced services and funding claims.

5. Compliance & Governance

• Ensure practice adherence to CQC (Care Quality Commission) standards and prepare for inspections.
• Monitor compliance with NHS policies, safeguarding protocols, and infection prevention.
• Maintain up-to-date Standard Operating Procedures (SOPs) and policies.
• Assist with data protection and confidentiality requirements under GDPR and Caldicott Principles.

6. IT & Digital Transformation

• Assist in managing clinical systems (e.g., EMIS, SystmOne, Vision).
• Ensure staff training on NHS IT systems, eConsult, and digital services.
• Support the integration of telehealth and online consultation platforms.
• Troubleshoot IT and telephony issues, liaising with NHS Digital where necessary.

Person SpecificationQualificationsEssential

• GCSEs in English and Maths at grade 4 or above (A-C ) or equivalent
• A minimum of 2 years experience in a GP practice.
• Experience in roles such as Reception Manager, Senior Administrator, or Assistant Practice Manager.

Person SpecificationQualificationsEssential

• GCSEs in English and Maths at grade 4 or above (A-C ) or equivalent
• A minimum of 2 years experience in a GP practice.
• Experience in roles such as Reception Manager, Senior Administrator, or Assistant Practice Manager.

Expected salary

£31200 – 34125 per year

Location

North West London

Job date

Mon, 10 Feb 2025 07:41:30 GMT

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