Director, Relationship Management

Job title:

Director, Relationship Management

Company

Royal Bank of Canada

Job description

Job SummaryJob DescriptionWhat is the opportunity?This role supports our Emerging clients and ensures client success through periodic engagement and exceptional service. The incumbent must build strong relationships with key decision makers within client relationships and across the broader RBC Investor Services (IS) sales, operations, product, compliance teams critical to the end-to-end client lifecycle. In addition, this role will be responsible for the Digital Adoption of their clients and for finding creative ways to increase this digital adoption. With a consultative, solutions orientated approach; they will be expected to demonstrate initiative, energy, and superior execution in growing and maintaining their assigned relationships.What will you do?Own the client strategy, and overall quality of engagement with clientEnsure deeper connectivity at client’s executive, management and operational levelsFully understand client requirements and strategic direction and growth opportunitiesTake the lead on all commercial and legal contract discussions / negotiations / administration including RFPs/RFIsActively take part in industry events, representing and promoting RBC IS as a key player in the Canadian custodian landscape.Lead on Strategic Relationship Reviews Yearly/AnnuallyLead and ownership of semi annual/annual Service Review Prep and Execution including distribution of Service Level Standards ScorecardsIdentification of Cross Sell/Upsell Opportunities and refer where appropriate to the business development teamMaintain up to date and accurate MCV client profiles including at risk, relationship status, contact and deal informationConduct a gap assessment to identify client specific opportunities to improve digital adoptionAnalytics of client data to drive improved experience and improved financial resultsCreation and distribution of client call reports covering key strategic discussions and escalationsWhat do you need to succeed?Must-have6-10 years of work experience within the Asset Servicing or Asset Management spaceExperience in account management and interacting with senior level decision makersBachelor’s degree in related field of finance or businessAdvanced MS Excel, PowerPoint and Word skills are requiredNice-to-have

• French is beneficial as you may serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs

What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriateOpportunity to obtain hands-on experience throughout your roleWorking with an exciting, close-knit, supportive & dynamic groupOpportunity to collaborate with other business segments within the bankExcellent career development and progression opportunitiesA comprehensive Total Rewards Program including bonuses and flexible benefitsCompetitive compensationJob Skills Customer Service, Customer Success, Decision Making, Emotional Intelligence, Industry Knowledge, Interpersonal Relationship Management, Product Services, Teamwork, Time ManagementAdditional Job DetailsAddress: RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity: TORONTOCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-02-07Application Deadline: 2025-02-18Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Expected salary

Location

Toronto, ON

Job date

Sun, 09 Feb 2025 03:22:17 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.