Salesforce
Job title:
Director, Customer Success Management
Company
Salesforce
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time – which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.We are looking for a leader to join our 360 Team in our State and Local, Education, and Nonprofit Portfolio in Account Success team. This role leads the strategy for Signature Success Plan renewals and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.ResponsibilitiesLead a team of Customer Success Managers, fostering growth and excellenceAddress and resolve customer blocking issues in collaboration with individual contributorsPartner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within the 360 team in the SLED/NGO portfolioWork closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffingAlign customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as neededCollaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing trainingStay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leadersAs a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce LoyaltyAs a Portfolio Leader, be responsible for delivery metrics, ensuring consistent progress and resultsEnsure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.Preferred Qualifications and SkillsPossess a minimum of 8+ years in leadership roles with direct experience in customer success and team management.Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.Showcase a proven track record in talent management, including recruitment, retention, and development.Familiarity with Salesforce’s product offerings, services, and the larger SLED/NGO industry landscape.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $202,700 to $293,900.For Colorado-based roles, the base salary hiring range for this position is $168,600 to $244,500.For Washington D.C based roles, the base salary hiring range for this position is $185,500 to $268,900.For California-based roles, the base salary hiring range for this position is $202,700 to $293,900.For Illinois based roles, the base salary hiring range for this position is $185,500 to $268,900.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
Expected salary
Location
Indianapolis, IN
Job date
Tue, 11 Feb 2025 23:05:57 GMT
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