Superstore Sales Advisor

Job title:

Superstore Sales Advisor

Company

AFC Bournemouth

Job description

Job Advert Reference: AFCB0069Title: Superstore Sales Advisor
Reports to: Head of Retail
Location: Vitality Stadium
Position: 35 Hours, PermanentABOUT AFC BOURNEMOUTH
Having established the start of an exciting new chapter in our long and storied history since a takeover in 2022 by chairman Bill Foley, AFC Bournemouth has seen significant investment committed towards sustaining Premier League status. The construction of a state-of-the-art training facility alongside the arrival of promising young talent from top clubs around Europe have provided the club with a fantastic platform from which to build its on-field expectations.We have placed an importance on maintaining the same focus on family and community that we have proudly displayed over the years, and delivering that engagement with our loyal supporters is a passionate and integrated backroom staff, working closely together to provide a positive and lasting experience for all at Vitality Stadium.
An ongoing recruitment drive is being undertaken at the club, with key off-field appointments having been made already across our business operations, ticketing, and partnerships functions, in an effort to continue improving the experience for our supporters.JOB PURPOSE

• To help our customer’s/supporters find the right products to enhance their enjoyment of supporting AFC Bournemouth through the provision of exceptional customer service.

MAIN DUTIES
Sales and Customer Service

• Effectively executive the GOALS sales process.
• To personally provide excellent standards of customer service by:

o Displaying good listening skills to identify customer needs and meeting those needs with the right product advice.
o Provide relevant and comprehensive key product information to customers.
o Demonstrating appropriate body language – friendly, open, helpful and approachable.
o Confidently engaging with customers and closing sales.
o Looking for link selling and till add on opportunities which will increase spend per head.
o Understanding the importance of product presentation and general store standards.

• Achievement of targets and KPI’s – Sales, Average Transaction Value (ATV) or Spend per head, Items Per Basket (IPB).
• Confident in solving customer problems quickly and effectively.
• Maintaining good working relationships with ‘internal stakeholders’ such as; Commercial team, Ticketing team, Accounts team, Operations Director, Chief Executive and Chairman.
• Providing our customers with the right products and experience so that every customer leaves inspired to enjoy supporting AFC Bournemouth.

Operations

• Complete daily tasks with accuracy and in a timely manner e.g. internet order processing, merchandising, stock filling, housekeeping etc.
• Replenish stock and maintain high standards of merchandising by ensuring that products are attractively displayed, correctly barcoded and priced with relevant Point of Sale (POS) applied.
• Comply with all Club policies, procedures and guidelines e.g. Health & Safety, Fire Safety, Security and Cash Handling.
• Conduct till point operations in line with guidelines.
• Conduct shirt printing where applicable (following training).
• Understanding and operation of the Touch Office EPOS system.
• Conduct Stock Checks as requested.
• Maintain vigilance in store and awareness of security issues including for example, fraudulent bank notes, credit cards, theft and suspicious behaviour; escalate security concerns to management as and when required.

Teamwork

• To work as part of the Superstore team to achieve personal and store objectives through:

o Demonstrating commitment to the team, supporting and helping other colleagues with tasks.
o Displaying a genuine and positive attitude to help team and Superstore achieve its objectives.
o Getting behind Retail initiatives.
o Carrying out additional duties as when required.
o Commitment to undertaking identified training requirements and putting into place learnings.
o Ability and willingness to acquire job related skills and knowledge through self-development and by learning from others.
o Demonstrating flexibility in order to meet store needs and special events e.g. matchdays, peak trade, sale, product launches, floor moves.
o Actively supporting and communicating with colleagues, customers and managers.
o Participating fully in team meetings and performance reviews.
General

• As a member of staff to ensure in all matters, you follow and actively promote the club’s mental health policies and practices to ensure an open, non-judgmental and inclusive environment for everyone engaged with the club.
• As a member of staff to ensure that you to adhere to the club’s safeguarding policies and procedures and are committed to our safeguarding values, creating a safe and positive environment for all those who interact with the club.
• Obligation to adhere to the club’s health and safety policy and procedures.
• As a member of staff to ensure in all matters you follow and actively promote the club’s equality policies and practices to ensure a welcoming, safe and inclusive environment for everyone engaged with the club.

KEY COMPETENCIES

• Retail/ and or sales experience
• Merchandising experience or knowledge
• IT literate and competent in using Microsoft software such as Outlook, Excel & Word
• Good verbal and written communication
• Punctual and effective time keeping

PERSON SPECIFICATION
The Club’s values are at the core of its staff behaviour and how they approach everything they do, therefore we are looking for someone is honest, inclusive, kind, hardworking and loyal.How to applyPlease send your application form to [email protected] by 2nd March 2025 AFC Bournemouth is an equal opportunities employer and ensures staff and volunteers are able to achieve their full potential. We take pride in our approach to diversity and inclusion and embrace the opportunity to build a workforce that reflects the diversity of our society. We take our responsibility seriously, to consider qualified candidates on the basis of merit regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other characteristic protected by law. We actively encourage applications from women, individuals with disabilities, and individuals from ethnically diverse communities. For further information on accessibility within the stadium please click here. AFC Bournemouth is committed to protecting all children, young persons, and adults at risk in its care or attending its premises and expects all staff and volunteers to share the same commitment. For all positions where a DBS check is required, an offer of employment will be subject to receipt of satisfactory disclosure at the appropriate level. Any and all potential agreements, relationships or commitments that could be considered a conflict of interest should be disclosed upon application to this vacancy by emailing [email protected]. You will also be asked whether you have any conflicts to disclose upon receipt of your application. Satisfactory references will be required for all positions, your eligibility to work with the club will be subject to receiving appropriate referencing. We strive to create a positive and safe environment and ensure all who interact with the club feel safe, protected, and heard. AFC Bournemouth can exercise their right to perform external searches and to confirm information provided by candidates. It does not retain any data during this process.

Expected salary

Location

Bournemouth

Job date

Tue, 18 Feb 2025 03:46:23 GMT

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