Hire Desk Controller

Job title:

Hire Desk Controller

Company

Holt Recruitment

Job description

Job Title: Hire Controller
Location: Bristol
Salary: £34,000 per annum (dependent on experience)
Reports To: Hire Desk Manager / Branch ManagerAbout the Role
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for a proactive and detail-oriented Hire Controller to join our team. In this role, you’ll be the vital link between our customers and our operations, ensuring smooth and efficient hiring of equipment and machinery while providing top-notch support.Key ResponsibilitiesCustomer Service:

• Be the first point of contact for customers via phone, email, and in person.
• Offer expert advice on equipment or machinery to suit customer needs.
• Resolve inquiries and complaints with professionalism, building strong customer relationships.

Hire Desk Operations:

• Process hire bookings from initial inquiry to completion.
• Coordinate delivery and collection of equipment with drivers and logistics teams.
• Maintain accurate hire contracts and schedules to ensure equipment availability.

Sales Support:

• Upsell additional services, accessories, and equipment to maximize revenue opportunities.
• Provide accurate quotes and negotiate hire agreements to secure business.
• Stay updated on product offerings, pricing, and promotions.

Equipment Management:

• Ensure all hired equipment is maintained, serviced, and fit for purpose.
• Monitor stock levels, reporting any shortages or issues to the operations team.
• Liaise with maintenance teams to coordinate servicing and repairs.

Administration:

• Maintain accurate records and documentation in line with company policies.
• Process invoices and payments efficiently.
• Monitor hire periods to ensure timely equipment returns.

Key Skills and Competencies

• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in administrative tasks.
• A basic understanding of equipment or machinery (training provided if necessary).
• Problem-solving skills with the ability to work under pressure during busy periods.
• Proficiency in IT systems, including hire management software and Microsoft Office.

Qualifications and Experience

• Experience in a customer service, hire desk, or sales role (preferred).
• Familiarity with equipment hire, construction, or related industries is advantageous.
• Proficiency with Microsoft Office and CRM tools.

What We Offer

• Competitive salary up to £34,000 per annum.
• Opportunities for career development and training.
• A dynamic and supportive team environment.

Working Conditions

• Primarily office-based, with occasional visits to the yard or warehouse.
• Flexibility to work shifts or weekends as required by the business.

If you’re ready to take on an exciting new challenge and make an impact as a Hire Controller, apply now! We’re looking for a dedicated Hire Controller to join our growing team and help deliver exceptional service. Take the next step in your career as a Hire Controller today!How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Harry on 07485986172.
HT

Expected salary

£30000 – 34000 per year

Location

Bristol Area

Job date

Fri, 21 Feb 2025 08:22:22 GMT

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