Account Specialist

Job title:

Account Specialist

Company

Attain Finance

Job description

Overview:****Disclaimer: This remote role is based in Canada, with a preference for candidates in British Columbia, Alberta, or Saskatchewan.****If you are looking for more than a job, join Cash Money to start your career!Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, and a track record of new product innovation!When you join Cash Money, you become part of the team, our parent company with multiple brands and store operations across US and Canada. You’ll enjoy working in our energized and entrepreneurial culture with many opportunities to have long-term growth within our global organization.We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the Attain Finance family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other short-term loan lenders and are primed for continued growth and enduring success.Why you would love to work at our company:“I embarked on my career as a Recovery Officer at Cash Money in February 2021, following my return from maternity leave during the pandemic. I sought a stable position with growth potential and the flexibility to work from home. By July 2021, I was promoted to Recovery Team Lead, where I embraced a leadership and training role within the Recovery Department.In March 2024, I advanced to the position of Quality Assurance Business Analyst, collaborating closely with both the US and Canadian brands. My contributions include developing new procedures, implementing a new call flow, conducting process testing, and performing daily targeted listening tests to ensure adherence to company policies.Additionally, I have enhanced my presentation and facilitation skills and have been given a greater voice among the leadership team. I am enthusiastic about continuing my development and growth with Attain Finance.”~Shannon E. – QA Business Analyst, Attain Finance– Canada“Since joining Cash Money in 2022 as a Recovery Officer, I’ve had the incredible opportunity to grow and expand my skill set. I transitioned into a Team Leader role, where I honed my leadership abilities and was able to guide my team to success. In 2023, I took on a new challenge by joining the Corporate Sales Team, further broadening my expertise, and contributing to Attains growth. Most recently, in December 2024, I was promoted to Strategic Operations Specialist, where I now focus on streamlining processes and driving operational efficiency. My journey here has been a rewarding experience, and I’m excited to continue contributing to the future success of Attain Finance!”~Gregory S., Strategic Operations Specialist, Attain Finance – Canada Responsibilities:What you will be doing:

• Working with our customers to determine the appropriate repayment options

• Delivering empathetic and professional customer service, navigating sensitive account situations

• Accurately documenting each call in the system according to notation guidelines and updating account information

• Using effective communication skills to ensure a balance between the customers experience and Cash Money’s interests in accordance with our standards and policies

• Supporting the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.

• Maintaining a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries

• Identifying and/or supporting initiatives to enhance client’s collections experience.

Hours of Operation:Three weekday shifts: 10 AM – 6 PM ETTwo evening shifts per week: 1 PM – 9 PM or 3 PM – 11 PM (Saturday off)One Saturday shift per month: 8 AM – 4 PM ETPosition:

• Remote – Based in Canada, with a preference for candidates in British Columbia, Alberta, or Saskatchewan.

Qualifications:What you should have:

• You have at least 6 months of call center experience, preferably in a collection’s environment
• An understanding of lines of credit and how billing cycles work
• Excellent oral and written communication skills.
• You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues
• You have the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle
• You have the ability to work in a quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet).
• Must be hardwired to your home modem using the provided ethernet cable and be able to meet the minimum work-from-home requirements (including hi-speed internet in your home with minimum 50 Mbps download & 5 Mbps upload speeds).
• Schedule is set up quarterly. You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
• Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
• Flexibility to work in a fast-paced, changing environment with tight deadlines.

Job Type: Full TimeSalary: $20.67 to $23.08 + Ability to Earn Monthly BonusThe base hourly range represents the low and high end of the anticipated hourly range for this position based on the provincial average. The actual base hourly offered for this full-time position will be determined by various factors, including, but not limited to, location, skills, knowledge, competencies, and experience.All full-time employees are eligible for the following benefits, starting on day one: Paid Time Off, Medical, Dental, Vision, Life Insurance, Disability, and other voluntary coverages. You will also be eligible to participate in our RRSP/DPSP program once you have completed 3 months of employment with a company match.Key Words: Call Center, Customer Service, Cash Handling, Loans, Financial Services, Teamwork, Retail, Bank Teller#CURORPEEO Statement:CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.Notice to CURO job applicants: CURO will never ask for your personal banking information, transfer of funds, a credit card, or for you to purchase any equipment to process a job application or for training. Authorized CURO representatives’ email addresses will end in @curo.com, @first-heritage.com, @heightsfinance.com, and @cashmoney.ca.

Expected salary

Location

Alberta

Job date

Sat, 22 Feb 2025 23:39:20 GMT

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