NHS
Job title:
Senior Clerical Officer
Company
NHS
Job description
Working with Consultants, Technicians and the Admin/Secretarial Team to provide administration support to ensure bookings of In and Outpatient Activity is recorded correctly and in a timely manner.Main duties of the jobBooking In and Outpatient Appointments. Sending invites to patients, booking appointments and ensuring information leaflets are sent as needed. Answering phone calls from patients when booking appointments.Managing Outcomes for clinic attendances using the Trust EPR system.Keeping Departmental Databases Up to Date and EPR systems managed daily.Working with Consultants and Technicians to ensure waiting lists/ diaries are managed to ensure appointments are booked and capacity is managed.Working with the admin team and providing cover when needed for reception.Supporting secretarial team if help is needed for audio typing.About usWorking with a team of team within the Neurophysiology Dept, including Consultants, Technicians, Nursing Support Staff as well the immediate Admin/Clerical Secretarial Team.Providing a front facing service to patients as well as dealing with telephone communications.Date posted21 February 2025Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year pa / pro rata for part time staffContractPermanentWorking patternFull-timeReference number190-8927-DIRJob locationsHallamshire HospitalGlossop RoadSheffieldS10 2JFJob descriptionJob responsibilitiesPlease view the attached Job Description and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Job descriptionJob responsibilitiesPlease view the attached Job Description and Person Specification documents for full details regarding this post.When completing your application please ensure that you clearly demonstrate how you meet the role criteria.Person SpecificationEducations and QualificationsEssential
- GCSE English and Maths
Desirable
- Audio Typing
ExperienceEssential
- Working with general public
- Working Knowledge of Microsoft Office Applications
- 12 months office experience
Desirable
- Experience in audio typing medical documents and reports.
- Experience in working with and managing waiting lists within a service
- Previous NHS experience within office enviroment
- Previous experience with Trust Data Systems and EPR systems
- Experience of filing systems
Skills & KnowledgeEssential
- Ability to prioritise workload and meet specific deadlines
- Clear understanding of patient confidentiality & data protection
Desirable
- Knowledge of Referral to Treatment pathways ( RTT) and referral management
Personal QualitiesEssential
- Strong written and verbal communication skills, both in person and over the phone.
- Methodical and pragmatic approach to work.
- Flexible approach to work with strong team work skills
Values & Behaviours ( PROUD)Essential
- Great customer care skills and politeness
- Aware of PROUD Values within the Trust
Person SpecificationEducations and QualificationsEssential
- GCSE English and Maths
Desirable
- Audio Typing
ExperienceEssential
- Working with general public
- Working Knowledge of Microsoft Office Applications
- 12 months office experience
Desirable
- Experience in audio typing medical documents and reports.
- Experience in working with and managing waiting lists within a service
- Previous NHS experience within office enviroment
- Previous experience with Trust Data Systems and EPR systems
- Experience of filing systems
Skills & KnowledgeEssential
- Ability to prioritise workload and meet specific deadlines
- Clear understanding of patient confidentiality & data protection
Desirable
- Knowledge of Referral to Treatment pathways ( RTT) and referral management
Personal QualitiesEssential
- Strong written and verbal communication skills, both in person and over the phone.
- Methodical and pragmatic approach to work.
- Flexible approach to work with strong team work skills
Values & Behaviours ( PROUD)Essential
- Great customer care skills and politeness
- Aware of PROUD Values within the Trust
Expected salary
£24071 – 25674 per year
Location
Sheffield
Job date
Mon, 24 Feb 2025 07:33:22 GMT
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