Org. Setting and Reporting

This position is located in the United Nations Peacekeeping Force in Cyprus, Nicosia. The incumbent will report to the Chief, Field Technology Section (FTS) or to his/her designate.

Responsibilities

Under the direction of the Chief Service Management Unit (FTS-SMU), the Telecommunications Assistant will be responsible for the following duties: Voice and Data Network Operations: • Provide maintenance support for UNFICYP Voice and Data network. • Install and configure end user equipment such as computers, IP phones, printers, dashcams, bodycams, trapcams, satellite phones, etc. • Install and repair voice and LAN infrastructure cabling connection points were necessary. • Maintain accurate infrastructure cabling records and related area map consolidations. • Prepares and revises network diagrams and all related documentation. • Performs other related duties as required. UHF Radio Infrastructure: • Assist in management of mission UHF radio system network operations. • Configure and install critical UHF radio equipment such as UHF mobile/portable radios, UHF repeaters, duplexers, etc. • Install and maintain radio equipment in UNFICYP vehicles, including UHF mobile radios, UHF/GPS antennas, dashcams, etc. • Maintain accurate inventory and technical records. • Perform cross training where necessary. • Update relevant SOP’s where necessary. Audio/Visual Conference Services: • Install, configure and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity. • Assists in meetings’ preparation by preparing and configuring conference hardware and operating equipment during conferences. • Provide support and training for new users of conference systems. • Research and evaluate new conference products ensuring compatibility with current operational standards and growth for future needs. Telephone Billing Support: • Provide operational technical assistance and support to the Telphone Billing unit. • Provide hardware and software support e.g. Mobile devices, Tablets, and Satellite Phones. • Ensure that clear and accurate records of all registered telephone subscriptions and all related documentation are maintained. • Perform other related duties as required. OPERATIONS SUPPORT – BUDGETING, PROCUREMENT, REPORTING: • Provide budget inputs for the Units Operations, including narrative justifications • Responsible for processing Low Value Acquisition Documents (LVA’s) for procuring readily available telecommunication goods and services. • Assist in providing technical guidance for the receiving and inspecting process. • Coordinating the scheduled, preventative and corrective maintenance on ICT equipment. • Ensure that all required spare parts and supplies are maintained. • Prepare recurring reports on telecommunication assets and advice on items low in stock or end of life • Process and complete all assigned service requests promptly, adhering to established Service Level Agreement (SLA)s and Key Performance Indicators (KPI)s. • Provide advice to clients regarding FTS standards, UN policies and workflow processes. • Prepare and maintain, as and when needed, reports and related statistics on telecommunication services and equipment. • Draft and revise mission related Standard Operating Procedures (SOP)s. • Provide related input for Statement of Work (SOW). • Participate in the technical evaluation committee. • Complete quarterly contract performance reports.

Competencies

Professionalism: Knowledge of information technology and applications, including computer system voice and data networks, Radio UHF, and satellite networking. Good technical skills, ability to conduct network maintenance, user support, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Relevant technical or vocational training in telecommunications or another related area is required.

Work Experience

A minimum of seven (7) years of progressively responsible work experience in advanced telecommunications or related areas is required.

Languages

English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Applicants in the General Service category shall meet the relevant employment requirements of the host country (Republic of Cyprus), including fulfilling visa or work permit stipulations. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Applicants who were placed on the local UNFICYP, OSASG-Cyprus and CMP rosters with similar functions at the same level are considered to be eligible candidates and will be receiving an email inviting them to apply for this position. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made of the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural or ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.