Administrative Assistant

Job title:

Administrative Assistant

Company

LanceSoft

Job description

#NIT001
Location Address: Mississauga, ON
Work arrangements: First 2 weeks on site – 2 days per week in office.
Contract Duration: 6 months
Schedule Hours: 8:30 am-5 pm Monday-Friday (No overtime).Candidate Requirements/Must Have Skills:

• 5 years of experience in MS Excel, MS Teams, word and other Microsoft Office products is a must
• 2 years of relevant working experience (Commercial / Small Business) in Financial Services or related industry.
• 2 years of experience working in Business Banking credit as it applies to the Corporate, Commercial and Small Business Bank’s policies & procedures, products & services, and security & collateral documentation.
• 2-3 years of experience working with setup, maintenance and execution of onboarding accounts, products & services.
• Fluency in English (written & verbal)

Nice-To-Have Skills:

• Previous experience working in a fast-paced environment

Typical Day in the Role:

• Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day-to-day Banking requests adhering to established performance and productivity standards.
• Maintains up-to-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
• Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
• Complete daily, weekly, monthly, quarterly, semi-annual, and annual report within SLA and contribute to share knowledge and awareness across BBO.
• Contribute to the investigation of initiating corrective action to General Ledger system to update the sources application, spot month end balances and prior month history.
• Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
• Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
• Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required.
• Facilitate decision making processes by providing timely, meaningful, and easily available data.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Perform other related duties as assigned.

Best VS. Average Candidate:

• The best candidate is someone who understands banking systems, possesses a detective-like mindset, and excels at investigating and searching for clients using names, dates of birth, unique identifiers, and other criteria.
• The project involves frequent escalations and requires daily status updates. Candidates must be proficient in Excel, including skills in Pivot Tables, VLOOKUPs, and report filtering. Please use a basic assessment to verify their Excel expertise.

Education & Certificates:

• Post-Secondary Education and a minimum of 1 years of relevant working experience in Financial Services or related industry.

Note – This is a genuine job opportunity. We assure you that this posting is for an actual position within our company. We do not tolerate or engage in any form of fraudulent job postings. Your safety and trust are important to us.

Expected salary

Location

Mississauga, ON

Job date

Sat, 22 Feb 2025 07:40:23 GMT

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