NHS
Job title:
Medical Receptionist Care Coordinator
Company
NHS
Job description
Waterside Medical Centre is a well established NHS GP Practice conveniently located in the centre of Leamington Spa. We are looking for a medical receptionist care coordinator to join our friendly team with 16 hours available.The ideal candidate will have experience working in a public facing role and have excellent customer service and telephone skills. NHS and GP Practice experience an advantage.You will have regular working hours with opportunity for overtime. Our opening hours being 7:30am to 6:30pm Monday and Friday and staff are required to work flexibly between these hours.Main duties of the jobMedical receptionist care coordinators are most often the first contact point with the practice and their role is invaluable in coordinating the safe, caring and effective delivery of care to our patients.The role will involve dealing directly with members of the public, coordinating care, making appointments, arranging repeat medication and dealing with medical correspondence.Our reception care coordination team is led by our experienced and supportive reception manager and we are fortunate to have a loyal and long serving team with a wealth of experience.About usWaterside Medical Centre has recently had a £1.6m refurbishment and are rated ‘outstanding’ by the CQC. We are fortunate to have a great team of experienced and long serving staff providing first class patient to our 14,000 registered patients.Date posted25 February 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternPart-time, Job shareReference numberA1831-25-0000Job locationsCourt StreetLeamington SpaCV31 2BBJob descriptionJob responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Process online consultations and AccuRx messaging
- Ensure that any problems not resolved by the end of a shift are communicated to fellow receptionist
- Receive and make telephone calls as required.
- Liaise with GPs and carry out tasks requested by them
- Action repeat prescription requests via EPS
- Chaperone patients if requested
- Computer data entry, processing and recording information in accordance with practice procedures
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
- Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the Senior Receptionist.
- Open up premises at the start of the day when first to arrive and close at end of day
Job descriptionJob responsibilities
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Process online consultations and AccuRx messaging
- Ensure that any problems not resolved by the end of a shift are communicated to fellow receptionist
- Receive and make telephone calls as required.
- Liaise with GPs and carry out tasks requested by them
- Action repeat prescription requests via EPS
- Chaperone patients if requested
- Computer data entry, processing and recording information in accordance with practice procedures
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
- Undertake any other additional duties appropriate to the post as requested by the Partners, the Practice Manager or the Senior Receptionist.
- Open up premises at the start of the day when first to arrive and close at end of day
Person SpecificationService DeliveryEssential
- Able to work flexibly during our core hours: Mon-Fri 7:30am-6:30pm
QualificationsEssential
- GCSE grade A to C in English and Maths
ExperienceEssential
- Experience of customer service
- Experience of working in busy office enviroments
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Person SpecificationService DeliveryEssential
- Able to work flexibly during our core hours: Mon-Fri 7:30am-6:30pm
QualificationsEssential
- GCSE grade A to C in English and Maths
ExperienceEssential
- Experience of customer service
- Experience of working in busy office enviroments
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
Expected salary
Location
Royal Leamington Spa, Warwickshire
Job date
Thu, 27 Feb 2025 08:26:12 GMT
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