Program Assistant IES

Job title:

Program Assistant IES

Company

WoodGreen

Job description

This position reports to the site Manager, Programs & Services – Employment Services for statistical reporting; providing customer support in the resource centre, customer follow-up during case management, recruitment advisor employer follow-up and a variety of administrative duties which support the work of the team.What You Will Do

• Provides enhanced customer service in person or over the phone; track all calls, inquiries and encounters; and provides an orientation of available programs and services at WoodGreen to customers as required.
• Ensures compliance with Agency Policies and Guidelines, Strategic Direction and Contractual Guidelines.
• Assisting customers to complete computerized assessments in the resource centre.
• Assists Employment ServicesTeam with monthly telephone customer status follow-ups, as required.
• Generates monthly reports, updated program tracking documents and ensures that all data is accurate focusing on data integrity.
• Performs administrative duties including photocopying, updating of print and electronic media, filing, faxing, e-mailing, statistics management, incoming and outgoing mail, generating payment requisitions, ordering office supplies, meeting room bookings and set-ups, petty cash, etc.
• Assists with community outreach, including preparation and distribution of flyers, program brochures, both hard and electronic media, and other marketing activities.
• Provides back-up reception duties and assists with office safety and security.
• Responsible for upgrading training and education as directed by WoodGreen Community Services to fulfill the responsibilities of the job.
• Participates in regular staff and team meetings with the unit.
• Ensures the anti-racism objectives and community development principles of the organization are achieved within the program
• Responsible for representing the unit on internal staff committees as directed by the Unit Director.
• Performs other related duties as required from time to time.

What You Bring to the Team

• College graduate from 2-3 year program in Social Services, Business Administration, or related discipline
• 1-year related work experience; preferably in non-profit, Social Services.

What Will Set You Apart

• Knowledge of community resources, employment supports and training opportunities.
• Ability to do skills assessment with an aptitude to quickly extract and document the experience, skills and areas for development of customers.
• Demonstrated strong interpersonal & customer relations skills, is well-organized & able to manage change with the ability to prioritize and multi-task.
• Good decision making, judgement and problem-solving skills to know and understands when escalation of complex issues needs to be escalated to Management.
• Strong computer skills with knowledge of Word 2007, MS Office applications, CRM database software & Virtual platforms. In depth knowledge of Employment Ontario Database (EOIS CaMS) an asset.
• Effective time management skills
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Proven ability to respectfully work with customers of various cultural backgrounds and employment challenges, including marginalized, newcomers & persons with disabilities.
• Capable of fulfilling the physical and psychological requirements of the job as outlined in the Position Demands Analysis with reasonable accommodation.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.Apply

Expected salary

$42843.24 per year

Location

Toronto, ON

Job date

Thu, 27 Feb 2025 08:56:30 GMT

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