RSK Group
Job title:
IT Service Desk Assistant
Company
RSK Group
Job description
RSK Group are looking for an IT Service Desk Assistant to join the Group IT Department on a full time basis working 40 hours per week at our office in Helsby, Cheshire.The IT Service Desk Assistant will manage incoming IT-related telephone calls, ensuring issues are logged, categorised, and escalated appropriately while delivering excellent customer service.Key Responsibilities:
- Serve as the primary point of contact for users, managing and prioritising telephone calls effectively.
- Accurately log, categorise, and prioritise tickets on the IT Service Desk system.
- Assist with common queries such as password resets and answering basic queries.
- Escalate/expedite tickets to 2nd or 3rd line support teams, ensuring all relevant information is captured.
- Meet targets for call handling, resolution time, and customer satisfaction as set by the IT Service Desk Manager.
Person Specification:
- Strong verbal communication skills and a professional, customer-oriented phone manner.
- Basic understanding of IT or a desire to learn new skills.
- Strong interpersonal skills and the ability to work well in a team environment.
- Ability to handle multiple incoming calls and prioritise tasks efficiently.
- Experience working with an IT Service Management system (e.g., ServiceNow, Jira, Managed Engine) (desirable).
- Prior experience in a customer facing role, preferably within an IT or technical support environment (desirable).
- Experience using Microsoft applications (desirable).
Salary and Benefits:
- Salary £25,396
- Company pension scheme
- Life Assurance
- A flexible benefits programme including the option to buy and sell holidays, health cash plan, and discounted gym memberships
- Regular training and ongoing career development
RSK Group is an Equal Opportunities Employer#IT #rskfamilyRSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.RSK is a global leader in sustainable solutions focusing on environmental, engineering, and technical services. Working together, we address societal challenges aligned with the United Nations Sustainable Development Goals, offering integrated solutions across sectors such as water, energy, food, infrastructure, cities, mining, and waste management.We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues’ growth. We’re committed to preserving RSK’s people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
Expected salary
£25396 per year
Location
Frodsham, Cheshire
Job date
Sat, 01 Mar 2025 05:54:16 GMT
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