RSK Group
Job title:
1st Line Infrastructure Technician
Company
RSK Group
Job description
We are actively seeking a talented 1st Line Infrastructure Technician with proven previous experience needed for a multiple award-winning, environmental company with a large client base.The role will be based in Helsby, North West England. The role will primarily be office based in our Helsby office, however there will be some flexibility for home working available.The technician will be primarily responsible for resolving technical issues within the organisation’s network infrastructure, including software, server and storage systems. You will be required to diagnose and troubleshoot complex technical issues and develop solutions to solve them, in addition to providing an escalation point for junior engineers.The successful candidate will have worked within a professional services environment of 1000+ users and will have administered and have knowledge of both physical cloud based virtual servers and networks.Responsibilities include:
- Acting as the escalation point for the Support Team
- Provide advanced technical support to the organisation’s internal users
- Resolve technical issues within the organisation’s network infrastructure, including software, server (virtual and physical) and storage systems
- Escalate to manufacturers support when required
- Diagnose and troubleshoot complex technical issues
- Develop solutions to solve complex technical problems
- Monitor and maintain the network infrastructure
- Office 365 and SharePoint\Teams administration
- Ensure that the network infrastructure is secure and up to date
- Create and maintain technical documentation and knowledge base assets
- Train and mentor more junior members of the team
Person Specification:
- Proven experience in a 2nd or 3rd Line Support role
- Excellent knowledge of IT systems and network infrastructure
- Excellent troubleshooting and problem-solving skills
- Good knowledge of Windows Server and Microsoft Exchange
- Good knowledge of networking
- Good knowledge of Office365 \ SharePoint
- Good knowledge of virtualisation technologies (VMWare, Hyper-V)
- Good knowledge of Cloud Technologies (Microsoft Azure Infrastructure)
- Good understanding of security best practices
- Excellent communication and customer service skills
Salary and benefits:
- Salary up to £34,000 depending on experience
- Contributory Pension Scheme
- A flexible benefits programme including the option to buy additional holidays, childcare voucher and private health care
- Training and career development
More detailed job description attachedRSK Group is an Equal Opportunities Employer#IT #Infrastructure #rskfamilyRSK will not accept unsolicited CVs from agencies other than RSK PSL or Secondary agencies.RSK is a global leader in sustainable solutions focusing on environmental, engineering, and technical services. Working together, we address societal challenges aligned with the United Nations Sustainable Development Goals, offering integrated solutions across sectors such as water, energy, food, infrastructure, cities, mining, and waste management.We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to achieve a balance between professional and personal commitments.We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues’ growth. We’re committed to preserving RSK’s people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.If you’re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?
Expected salary
£34000 per year
Location
Frodsham, Cheshire
Job date
Sun, 02 Mar 2025 06:01:57 GMT
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