Royal Bank of Canada
Job title:
Application Support Analyst – GFT
Company
Royal Bank of Canada
Job description
Job Summary Software Developer for the Fraud IT team under Global Functions Technology.Job DescriptionWhat is the opportunity?Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.This is an exciting opening for an Application Support Analyst in the dynamic Fraud IT team. Fraud IT is front line in protecting our clients and RBC from a wide range of fraudulent activity and has a direct impact on RBC’s bottom line.You’ll be responsible for day-to-day application support of a dynamic Fraud Detection platform working with Cloud technologies including Openshift, Azure, Kafka, and ElasticSearch. The team embraces an innovative mindset and exploring new solutions and technologies to continuously improve our detection capability and supporting platforms.What will you do?Application Support AnalystDay-to-day support of applications and platforms and ensure service and resolutions are within established SLAsMaintains seamless technology support for clients when dealing across multiple RBC LOB and external vendors.Ensures that all requests raised by clients and users are handled timely and appropriately; and assists with Senior Management escalation where needed.Participates in projects representing the Application Support team.Assist with case resolution and escalations as requiredCoordinates change management and monitors implementation of infrastructure and application fixes and vendor system upgrades where necessaryEnsure quality, performance, responsiveness of applicationsWork with technology vendors and own relationships with them to drive quality application supportParticipate in post-implementation reviews of application, development, and processes, continually working to create a learning environment by sharing with othersWork in an Agile team environment which is fast paced, fun and collaborativeEnsuring the operating efficiency of existing application systems. Maintaining records for the documentation of systems development and revisionsWorking with different RBC internal teams for software support and bug fixesStay current and competitive by keeping up to date with the latest platform capabilities, security, performance, and reusabilityMust have 3-4 years working technical experienceWhat do you need to succeed?Must-have3-4 years of experience including support forOperating Systems: 80% Windows; 20% Linux – shell scripting skills are required at intermediate levelSQL Server database and SQL queries and tuningMust have scheduling tools (Autosys/Stonebranch/Airflow) experienceProduction trouble shooting skills and ITSM knowledge is mustKnowledge of production controls and access managementMust have good communication and troubleshooting skillsRotational after-hours & weekend support, and carrying a cell phone when on callHadoop/Hive platform, Cloudera, Openshift, Java application support experienceNice to Have
- Interacting with ServiceNow on incidents, problems, service requests, change deployments
- Knowledge of Enterprise job schedulers
- DevOps process and deployments using UCD
- Flexibility for shift work
- 24X7 production support
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities#LI-Hybrid#LI-POST#TECHPJJob Skills Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System Applications, Systems SoftwareAdditional Job DetailsAddress: 410 GEORGIA ST W, FLOOR 3:VANCOUVERCity: VANCOUVERCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: TECHNOLOGY AND OPERATIONSJob Type: RegularPay Type: SalariedPosted Date: 2025-02-25Application Deadline: 2025-04-04Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Vancouver, BC
Job date
Thu, 27 Feb 2025 07:24:42 GMT
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