Stock Associate (40 Hours)

Job title:

Stock Associate (40 Hours)

Company

The Bicester Collection

Job description

Tory BurchOverviewAs a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. This may include answering the phone and anything else required to support product flow and the smooth running of the store. Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris, so it’s important that you thrive on that challenge.ResponsibilitiesOperational Excellence

• Be the operational expert, being fully versed in all operational standards, policies, procedures and guidelines for all aspects of the store.

• Supervise and provide support in all operational responsibilities to ensure the timely execution of all markdowns, transfers, damages, RTVs, customer shipments and holds, replenishment, shipping and receiving, sales analysis and reporting, in order to maintain inventory accuracy and ideal product flow, and to achieve business goals.

• Assist with the store uniform program including ordering and maintenance.

• Ensure maximization and effectiveness of storage & capacity of all product categories to include sales floor and back of house.

• Ensure the store is adequately prepared for trade, including execution of all start/end of day procedures

• Ensure inventory accuracy of all merchandise & other company assets (props, fixtures, etc.).

• Serve as a store technology expert in key operational systems, including but not limited to Tulip, radios and headsets, SAP Fiori, Aptos POS; able to utilize, trouble-shoot and train.

• Ensure proper care of all in-store devices to sustain longevity. Troubleshoot and partner with Help Desk when needed.

• Support the wider Store teams in the execution of standard procedures as and when required

Drive the Business & Deliver Results

• Ensure disciplined, business-focused management of inventory levels (i.e. supplies, beverages, packaging and maintenance).

• Assist with the management of your BOH resources in a strategic, business-focused manner; ensure effective scheduling around product deliveries, peak periods and key events.

• Work to minimize loss due to POS errors, receiving errors and damages through proper training on and execution of operational policies and procedures.

Support the Customer Experience

• Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.

• In partnership with the Leadership Team, work with PR/Marketing to execute special event needs.

• Understand and be able to train on the radio communication guidelines in partnership with Store Management.

• Partner with the Leadership team to resolve customer service issues, particularly in the areas of product damages, repairs, exchanges/transfers, dry cleaning, courier services, associate wardrobe, etc.

• Ensure a high level of customer service through extensive product knowledge and product ownership.

• Ensure the use of, coach and train to all technology tools available to support the customer experience

• Lead by example to support an environment that consistently delivers transformational customer experiences.

• Assist sales associates through communication and follow-through on customer requests to drive a transformational experience for every customer.

Be Buddy/Team Player

• Lead by example and model behavior that reflects the company’s core values.

• Appropriately manage conflict and take ownership for your part in the team dynamic.

• Demonstrate a high degree of maturity and integrity.

• Partner with the Store Management team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.

• Identify opportunities to support the team in delivering a transformational experience.

Expected salary

Location

Bicester, Oxfordshire

Job date

Fri, 07 Mar 2025 08:27:15 GMT

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