Bilingual Customer Success Coordinator

Job title:

Bilingual Customer Success Coordinator

Company

Robert Half

Job description

Our client is seeking a detail-oriented Bilingual Customer Success Coordinator to join their team on a contractual basis. In this role, you will play a vital part in the accreditation process, acting as the administrative liaison between customers and Account Managers. You will be responsible for monitoring accreditation maintenance activities, compiling reports, and ensuring timely updates to customer accounts.
If you have a strong background in customer service, account support, and administration-especially in a technical environment-this opportunity is for you!Key Responsibilities:

• Monitor and provide guidance on accreditation maintenance activities.
• Compile and distribute final accreditation reports, licensing agreements, and certificates.
• Release customer scope of accreditation for publication.
• Act as the primary administrative liaison between customers and Account Managers.
• Identify and communicate issues with customer accounts and accreditation requirements.
• Prepare notification packages and process billing requisitions in a timely manner.
• Update and maintain customer account data regularly.
• Prepare correspondence and reports for internal and external stakeholders.
• Prioritize tasks effectively in a fast-paced environment.

Qualifications & Skills:

• Diploma or degree in business administration, science, or a related field.
• Minimum 3 years of experience providing customer service and administrative support in a corporate services setting.
• Experience in account support, preferably in a technical or regulated industry.
• Strong written and verbal communication skills in both English and French (Bilingual Imperative).
• Excellent judgment, attention to detail, and ability to work with discretion.
• Ability to assess and promote timely completion of accreditation activities.
• Adaptability to changing priorities and ability to work collaboratively within a team.

Additional Requirements:

• Language Requirement: Bilingual (Intermediate reading, superior writing, and intermediate understanding/speaking in both official languages).
• Security Clearance: Reliability status (must be eligible; clearance will be obtained upon starting).

If you’re a detail-oriented person with a passion for customer service and administrative excellence, we want to hear from you! Apply today to join a dynamic team and make a meaningful impact.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.Robert HalfRobert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d’emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons…

Expected salary

Location

Ottawa, ON

Job date

Fri, 07 Mar 2025 08:34:07 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.