Technical Support Engineer

Job title:

Technical Support Engineer

Company

Manchester Airports Group

Job description

Summary

• Based at East Midlands
• Permanent Role
• Flexible/Hybrid working for a better work/life balance.
• We are proud to be a diverse employer, and we welcome candidates from all backgrounds.

Why MAG?At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week · Care Concierge service

The RoleAs a Technical Support Engineer, you’ll play a key role in maintaining and supporting MAG’s server estate, LAN, WAN and Wi-Fi Infrastructure and provide 3rd line support while ensuring the smooth operation of critical IT services. You’ll be part of a service-driven team that provides 24/7/365 support in a dynamic, high-pressure environment where reliability is essential.
Your main focus will be delivering technical expertise and problem-solving skills to uphold the high availability and performance of our infrastructure, ensuring an exceptional service for our customers.What will make you successful in the role?We’re looking for an experienced IT professional with a strong technical background in enterprise IT operations. To excel in this role, you should haven extensive experience in a similar technical operations position, with a strong understanding of enterprise IT infrastructure.
You will need in-depth knowledge of VMware, ECM (SCCM), Office 365, and Active Directory, including Group Policy, DNS, and DHCP. A solid grasp of Windows operating systems, spanning from Server 2008 to 2025 and Windows 7 to 11, is also essential.
Additionally, expertise in Veeam Backup & Replication and Certificate Services will be highly valuable.
While not essential, experience with Always On VPN, Remote Desktop Services, PowerShell scripting, VMware NSX, Microsoft PowerApps, SQL, and Linux & configuring Cisco switches would be a great advantage.
Beyond technical skills, a proactive mindset and the ability to perform effectively under pressure are crucial. A strong commitment to continuous learning, along with a willingness to adapt to new technologies, will set you apart. Given the nature of the role, you must also be prepared to participate in on-call duties to support our 24/7 operations.Equal Opportunities & Reasonable AdjustmentsAt MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.You can contact the team by emailing [email protected]Our Colleague Resource Groups include: Women’s Network, Embrace – Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity

Expected salary

Location

East Midlands Airport, Leicestershire

Job date

Sun, 09 Mar 2025 08:56:28 GMT

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