Boston Children's Hospital
Job title:
Patient Experience Representative II (Endocrinology)
Company
Boston Children’s Hospital
Job description
The Patient Experience Rep (PER) II will be responsible for:
- Customer Service
- Demonstrating positive and effective customer service.
- Interacting and providing positive and effective customer service to patients and families.
- Assisting with resolution of complex issues. Involving supervisor when appropriate.
- Registering new patients.
- Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
- May be required to rotate within department as needed.
- Patient Registration/Admissions/Discharge
- Assisting with resolving customer service and scheduling issues.
- Verifying, recording and processing patient demographics, insurance/payment, and referral information.
- Obtaining required authorizations, referrals, and verifications of insurance.
- May assist in support or training.
- Scheduling
- Scheduling patient encounters and procedures to coordinate with and across providers, departments, and institutions.
- Monitoring daily schedule and coordinates flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisors and routes patients/visitors
to maintain efficient patient/visitor flow. * Patient Flow Coordination
- Preparing for and attending shift handoffs and team huddles.
- Administration
- Answering, screening, and routing telephone calls. Recording and forwarding messages and triages calls for urgent information or services.
- Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.
- Maintaining personal calendars for physician/supervisor(s).
- Scheduling meetings, programs, and events.
- Providing routine clerical support as needed.
- May collect and organize medical records, information, materials, and supplies required for appointments.
- Preparing requisitions and other standard forms as requested by clinician or supervisor. Communicating with other departments to coordinate ancillary clinical/administrative services.
- Opening and sorting mail, delivering and retrieving patient records, photocopy materials, sorting, collating and distributing documents.
- Processing various letters and outside requests and prescription refills.
- Technology
- Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.
- Enrolling patients and caregivers in patient portal.
- Process Improvement
- Demonstrating interest and the ability to participate in, and contribute to, departmental and organizational initiatives & projects with a focus on continuous process improvement.
- Assisting with implementing change with internal systems and procedures.
To qualify, you must have:
- High School Diploma/GED
- Minimum of 6 months relevant healthcare experience
- Strong knowledge and understanding of computer skills and concepts; proficient with Microsoft Office programs.
- Makes use of customer service knowledge to assist patients and families in resolving problems.
- Conveys a positive, professional demeanor when interacting with patients, families, and coworkers.
- Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
- Ability to work with diverse internal and external constituencies.
- Demonstrates and personifies the ability to pay attention to detail and accuracy.
- Excellent Interpersonal skills, collaboration, teamwork, and communication.
- Strong organizational skills and the ability to prioritize tasks and commitments.
Boston Children’s Hospital offers competitive compensation and benefits.
Expected salary
Location
Boston, MA
Job date
Tue, 11 Mar 2025 08:59:35 GMT
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