Royal Bank of Canada
Job title:
Senior Investigations Officer
Company
Royal Bank of Canada
Job description
Job SummaryJob DescriptionWhat is the opportunity?Reporting to the Manager, Investigations, Reconciliations Services, this position is responsible for providing exceptional customer service in the capacity of a senior investigations officer, and is a key contact as an escalation and information resources to the Nostro investigations team, to ensure timely resolution of investigations, loss prevention and risk mitigation.What will you do?
- Apply solid knowledges and good judgement in investigations and compensations of Nostro accounts, trade settlement transactions, to investigate and resolve designated items.
- Effectively communicate with internal and external stakeholders in the handling and resolution of inquiries and discrepancies and deliver high quality, timely services.
- As subject matter expert of the Nostro investigations team, manage complex cases and provide assistance and guidance to peer team members under prescribed guidelines, ensuring department goals are met by the team.
- Identify, mitigate and escalate queries that represent a potential loss to the bank. Ensure that management is kept informed of potential risks/losses.
- Identify process of improving, streamlining opportunities and report to management timely. Support the process of procedures creating, updating and maintaining.
What you need to succeed?Must-have
- University degree or College Diploma preferably in business, finance, accounting related fields.
- Solid understanding of Capital Markets treasury operations, trade activities and settlement process.
- Good knowledge of international banking procedures, Payment SWIFT messaging process and requirements.
- Strong organizational, analytical, time management and problem solving skills.
- Excellent written and verbal communication skills.
- Comfortable using various technology applications and systems.
- Ability to work well under pressure, in a fast-paced environment.
- Teamwork and collaboration.
Nice-to-have
- Good knowledge of RBC Capital Markets systems such as INTELLITRACS, INTELLIMATCH, BESS, RIMMS, StorQM, PeopleSoft.
- Proven experiences and abilities in leading and coaching a team.
- French language proficiency
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills Adaptability, Adapt Quickly, Always Learn, Analytical Thinking, Capital Markets, Communication, Critical Thinking, Cross-Team Collaboration, Customer Service, Decision Making, Detail-Oriented, Interpersonal Relationship Management, Leadership, Operational Delivery, Oral Communications, Problem Solving, Process Improvements, Relationship Building, Teamwork, Time ManagementAdditional Job DetailsAddress: 90 WESTERN PKY:BEDFORDCity: BEDFORDCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: CAPITAL MARKETSJob Type: RegularPay Type: SalariedPosted Date: 2025-03-10Application Deadline: 2025-03-24Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
Expected salary
Location
Bedford, NS
Job date
Tue, 11 Mar 2025 02:15:43 GMT
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