Booking Clerk/Receptionist

Job title:

Booking Clerk/Receptionist

Company

NHS

Job description

The Medical Imaging Department is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with both members of the public and medical staff on a daily basis. You will be the first port of call for our patients and will be instrumental in creating a positive patient experience. The post holder will be proficient in dealing with confidentiality issues ensuring patient details are recorded accurately. With offices in both Wonford and Osprey House, you will be required to work at either site as scheduled.Main duties of the jobFor more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.About usStretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.Date posted10 March 2025Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annum pro rataContractPermanentWorking patternFull-timeReference number185-325-9994Job locationsRoyal Devon University Healthcare NHS Foundation TrustExeterDevonEX2 5DWJob descriptionJob responsibilitiesFor more information on the Job Description and Responsibilities please click the link below.More detail about the role

• You will provide a professional, efficient and effective reception and appointment booking service to patients and visitors whilst acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
• You will undertake general clerical duties to maximise all outpatient capacity. You will ensure all information is secure and that confidentiality of information is maintained at all times.
• You will provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
• You must have the flexibility to provide cover and support across all modalities of the Medical Imaging Admin team including reception when required.

Working Pattern: 5 days per week with various shift patterns between the hours of 7.30am and 8pm This will include occasional weekends and bank holidays on a rota basis.Interview Date: To be confirmedFor further information please contact: Angela Stylianou, Admin Line Manager on 01392 406267 or at [email protected], or Val Ramsay on 01392 408554 or [email protected]As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.Preference will be given to staff with Priority and ‘At Risk’ status including NHS At Risk staff throughout Devon.The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.BenefitsWe will work together to maintain a culture that develops and supports you and your team.This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we’ll help you get there.Looking after you is important to us.We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.If you’re starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.Salary is not the only financial benefitYou’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.You will also have access to other benefits including:National discount services such as the Blue Light Card and Health Service Discounts.Salary sacrifice options including our OFSTED rated outstanding nursery onsite at ExeterCar lease schemes.The NHS Pension scheme (one of the most generous and comprehensive in the UK).Cycle to work schemeThese are just a few of the benefits available if the role is something you are interested in, we’d love to hear from you. Job descriptionJob responsibilitiesFor more information on the Job Description and Responsibilities please click the link below.More detail about the role

• You will provide a professional, efficient and effective reception and appointment booking service to patients and visitors whilst acting as the public face for the Royal Devon University Healthcare NHS Foundation Trust.
• You will undertake general clerical duties to maximise all outpatient capacity. You will ensure all information is secure and that confidentiality of information is maintained at all times.
• You will provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy.
• You must have the flexibility to provide cover and support across all modalities of the Medical Imaging Admin team including reception when required.

Working Pattern: 5 days per week with various shift patterns between the hours of 7.30am and 8pm This will include occasional weekends and bank holidays on a rota basis.Interview Date: To be confirmedFor further information please contact: Angela Stylianou, Admin Line Manager on 01392 406267 or at [email protected], or Val Ramsay on 01392 408554 or [email protected]As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.Preference will be given to staff with Priority and ‘At Risk’ status including NHS At Risk staff throughout Devon.The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.BenefitsWe will work together to maintain a culture that develops and supports you and your team.This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we’ll help you get there.Looking after you is important to us.We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.If you’re starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.You’ll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.Salary is not the only financial benefitYou’ll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.You will also have access to other benefits including:National discount services such as the Blue Light Card and Health Service Discounts.Salary sacrifice options including our OFSTED rated outstanding nursery onsite at ExeterCar lease schemes.The NHS Pension scheme (one of the most generous and comprehensive in the UK).Cycle to work schemeThese are just a few of the benefits available if the role is something you are interested in, we’d love to hear from you.Person SpecificationGeneral RequirementsEssential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Person SpecificationGeneral RequirementsEssential

• See job description text above, and (where applicable) you can download a copy of the full job description

Desirable

• See job description text above, and (where applicable) you can download a copy of the full job description

Expected salary

£23615 per year

Location

Exeter

Job date

Wed, 12 Mar 2025 08:35:42 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.