Clinical Administrator

Job title:

Clinical Administrator

Company

NHS

Job description

We are seeking a dedicated and organised Clinical Administrator to join our team. The successful candidate will play a crucial role in ensuring the smooth operation of our clinical services by providing administrative support to our healthcare professionals and patients.Main duties of the job

• Contact with Patients
• Manage and maintain patient documents, ensuring accuracy and confidentiality.
• Oversee patient recall processes and manage workflow efficiently.
• Monitor and report on Key Performance Indicators (KPIs).
• Coordinate clinic bookings and cancellations.
• Take minutes during meetings and distribute them as required.
• Handle laboratory results and ensure timely communication to relevant staff.
• Process claims and manage related documentation.
• Perform general administrative tasks to support the clinical team.
• Update and maintain the practice website with current information.
• Assist in the preparation of medical reports.
• Care of Patients

About usBased in East London, we are part of the Bromley By Bow Health Partnership. We are a large teaching practice with over 33,000 patient list size, based across 2 sites, rated an Outstanding Practice by CQC which consists of nearly 50 members of staff at St Andrews Health Centre of which are 7 GPs, 3 nurses, 2 ANP’s, 3 HCA,3 pharmacist,and other health care professionals.Our aim is to deliver high quality primary care which integrates with the local community while providing a supportive and enjoyable place to work.Please visit our website for further information about our services and who we are.Date posted10 March 2025Pay schemeOtherSalary£15.07 an hourContractFixed termDuration12 monthsWorking patternPart-timeReference numberA3595-25-0011Job locationsSt. Andrews Health Centre2 Hannaford WalkLondonE33FFSt. Pauls Medical Centre11 Selsey StreetLondonE147LJJob descriptionJob responsibilitiesContact with Patients

• Manage and maintain patient documents, ensuring accuracy and confidentiality.
• Oversee patient recall processes and manage workflow efficiently.
• Monitor and report on Key Performance Indicators (KPIs).
• Coordinate clinic bookings and cancellations.
• Take minutes during meetings and distribute them as required.
• Handle laboratory results and ensure timely communication to relevant staff.
• Process claims and manage related documentation.
• Perform general administrative tasks to support the clinical team.
• Update and maintain the practice website with current information.
• Assist in the preparation of medical reports.

Care of Patients

• Process requests for repeat prescriptions according to practice guidelines.
• Book interpreter/advocates as requested.
• Assist with interpreting where possible.
• Process requests for patient transport.
• Handle patient samples in a clinically safe manner.
• Ensure high levels of hygiene and infection control are maintained.

Engagement with Patients

• Encourage patient engagement by collecting comments and suggestions.
• Promote patient questionnaires and feedback mechanisms.
• Manage and coordinate Patient Participation Group Meetings

Administration

• Act as the first point of contact for patients needing general practice information.
• Receive, sign for, and store deliveries appropriately.
• Prepare and store patient notes securely.
• Collect and record fees for non-NHS services.
• File, scan, and retrieve paperwork.
• Manage patient registrations and deductions.
• Enter clear and accurate data into the clinical system.
• Provide general administrative support as required.
• Organise training an development for teams

Continuity of Care

• Manage the appointment system to ensure continuity of care with the same clinician where possible.
• Promote self-management for patients while balancing routine and urgent appointments.
• Signpost patients to appropriate alternative sources of advice and support.
• Accurately take and relay messages from patients.
• Handle patient correspondence efficiently.
• Schedule patient treatments and coordinate reminder procedures.
• Ensure documentation and consent forms are completed before and after treatments.

Participation in Meetings and Learning

• Actively contribute to team meetings and foster a collaborative work environment.
• Take responsibility for personal learning and development.

Flexibility

• Provide cover for team members during sickness or annual leave.
• Be prepared to work flexibly across different sites if required.
• Respond positively to changes in role requirements.
• Undertake additional duties as required by management.

Job descriptionJob responsibilitiesContact with Patients

• Manage and maintain patient documents, ensuring accuracy and confidentiality.
• Oversee patient recall processes and manage workflow efficiently.
• Monitor and report on Key Performance Indicators (KPIs).
• Coordinate clinic bookings and cancellations.
• Take minutes during meetings and distribute them as required.
• Handle laboratory results and ensure timely communication to relevant staff.
• Process claims and manage related documentation.
• Perform general administrative tasks to support the clinical team.
• Update and maintain the practice website with current information.
• Assist in the preparation of medical reports.

Care of Patients

• Process requests for repeat prescriptions according to practice guidelines.
• Book interpreter/advocates as requested.
• Assist with interpreting where possible.
• Process requests for patient transport.
• Handle patient samples in a clinically safe manner.
• Ensure high levels of hygiene and infection control are maintained.

Engagement with Patients

• Encourage patient engagement by collecting comments and suggestions.
• Promote patient questionnaires and feedback mechanisms.
• Manage and coordinate Patient Participation Group Meetings

Administration

• Act as the first point of contact for patients needing general practice information.
• Receive, sign for, and store deliveries appropriately.
• Prepare and store patient notes securely.
• Collect and record fees for non-NHS services.
• File, scan, and retrieve paperwork.
• Manage patient registrations and deductions.
• Enter clear and accurate data into the clinical system.
• Provide general administrative support as required.
• Organise training an development for teams

Continuity of Care

• Manage the appointment system to ensure continuity of care with the same clinician where possible.
• Promote self-management for patients while balancing routine and urgent appointments.
• Signpost patients to appropriate alternative sources of advice and support.
• Accurately take and relay messages from patients.
• Handle patient correspondence efficiently.
• Schedule patient treatments and coordinate reminder procedures.
• Ensure documentation and consent forms are completed before and after treatments.

Participation in Meetings and Learning

• Actively contribute to team meetings and foster a collaborative work environment.
• Take responsibility for personal learning and development.

Flexibility

• Provide cover for team members during sickness or annual leave.
• Be prepared to work flexibly across different sites if required.
• Respond positively to changes in role requirements.
• Undertake additional duties as required by management.

Person SpecificationQualificationsEssential

• Education to GCSE level or above essential. (at least 3 GCSEs at A* – C)
• EMIS Web Experience

Desirable

• Experience of working in a surgery or similar environment
• Use of EMIS clinical system
• Administrative experience
• Knowledge of the NHS

ExperienceEssential

• Minimum of 6 months working directly with members of the public in a busy customer care environment.
• Experience of answering telephone calls in a high call volume environment
• Experience of working as part of a team
• Use of Microsoft Office
• (Word , Excel, Outlook etc )
• Understanding of confidentiality
• Understanding of customer services
• A professional approach is essential
• Ability to work under pressure whilst remaining calm is essential
• Literacy skills (spelling, comprehension etc)
• Verbal communication skills ability to deal with people in person and on the telephone

Person SpecificationQualificationsEssential

• Education to GCSE level or above essential. (at least 3 GCSEs at A* – C)
• EMIS Web Experience

Desirable

• Experience of working in a surgery or similar environment
• Use of EMIS clinical system
• Administrative experience
• Knowledge of the NHS

ExperienceEssential

• Minimum of 6 months working directly with members of the public in a busy customer care environment.
• Experience of answering telephone calls in a high call volume environment
• Experience of working as part of a team
• Use of Microsoft Office
• (Word , Excel, Outlook etc )
• Understanding of confidentiality
• Understanding of customer services
• A professional approach is essential
• Ability to work under pressure whilst remaining calm is essential
• Literacy skills (spelling, comprehension etc)
• Verbal communication skills ability to deal with people in person and on the telephone

Expected salary

£15.07 per hour

Location

London

Job date

Fri, 14 Mar 2025 08:41:05 GMT

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