Visitor Services Supervisor

Job title:

Visitor Services Supervisor

Company

Government of Alberta

Job description

Job Information
Job Title: Visitor Services Supervisor
Job Requisition ID: 68365
Ministry: Forestry and Parks
Location: Writing-on-Stone/Áísínai’pi Provincial Park
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week (shift work in summer season)
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: March 21, 2025
Classification: Program Services 2
Salary: $2,345.14 to $3,076.28 bi-weekly ($61,208- $80,290 /year)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.For more information about the Ministry of Forestry and Parks, visit our website at: .For more information about the Parkland Management Area within in Central Region, visit .Role ResponsibilitiesDo you have an outgoing, friendly personality that enjoys working with public in a team atmosphere? Come join our team at Writing-on-Stone/Áísínai’pi, a UNESCO World Heritage Site in Southern Alberta.The Visitor Services Supervisor (VSS) is one of the key leadership positions at the park. Highlights of role and responsibilities include:

• Recruitment, supervision, leadership and mentorship of seasonal staff and volunteers to ensure program objectives and supervisory requirements are met.
• Ability to provide safe, enjoyable, and engaging experiences to park visitors and guided by policies and procedures and applicable provisions of the Provincial Parks Act to ensure customer service standards are met at the visitor service facilities under the position’s oversight including campground check-in booth, camp store and park visitor centre.
• Overseeing the field-level provision of campground reservation/ registration services in order to provide park visitors with an efficient and friendly campground check-in experience.
• Conducting and overseeing retail operations at Writing-on-Stone Provincial Park by developing operational plans including pricing structure, selecting vendors, determining inventory type and quantity, and facility operating hours for the Visitor Centre and campground store.
• Administrative functions relating to the Visitor Services and Park Operations programs including revenue processing, coordinating purchasing and orders of brochures, maps, office supplies and other materials.
• Working with the Visitor Experience Team Lead to prepare marketing materials to support the promotion of Writing-on-Stone Provincial Parks’ programs and services.
• Provide housing coordination, for seasonal staff housing services located at the park, ensuring assignments check-ins and overall management of the operations are handled according to policy.

Please click on this to view the job description.APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies: .Build Collaborative Environments – Form strong and effective working relationships with immediate co-workers and other Alberta Parks staff.Drive for Results – Train, supervise and motivate staff to build a strong working team.Agility – Anticipate and deal with a wide variety of staffing issues, operational concerns and program delivery initiatives while being able to adapt and flex with change at any stage in work planning and delivery.Creative Problem Solving – Devise solutions and make recommendations to management or help staff create solutions for front-line operations.QualificationsEducation and Experience:
– University degree (4 years) in related discipline (business, recreation, tourism, etc.) OR
– Diploma in related discipline (business, recreation, tourism, etc.) with at least 2 years of directly related experience in progressively more responsible positions.Additional Requirements:

• Strong written and verbal communication skills to clearly communicate with the public, staff and managers.
• Computer literacy, including strong working knowledge with the Microsoft Office Suite and website updates; can utilize technological innovation to enhance efficiency and service delivery.
• Knowledge of the retail industry.
• Supervisory experience with the ability to motivate, support and correct staff in a demanding work environment.
• Valid Class 5 Driver’s License.
• Working knowledge of accounting tasks and an understanding of financial administration.
• Current Standard First Aid certificate.

Assets:

• Understanding of Alberta Parks’ responsibilities, mandate, organizational structure, and program goals.
• Knowledge of tourism industry and ability to market and promote Alberta Parks.
• Knowledge and appreciation of Niitsítapii (Blackfoot) culture and protocols.
• Experience and knowledge of business planning, strategic planning, project planning and management.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to .NotesThis is a full-time, permanent position located at Writing-on-Stone/Áísínai’pi Provincial Park (east of Milk River). The position requires 36.25 hours per week, with shift work during the summer season. In the summer, the successful candidate will be required to work shifts including weekends and evenings.In your resume:

• Include date ranges (month and year) associated with all education and work experience.
• Indicate whether your work experience was casual, part time (PT) or full time (FT).
• Example: Maintenance Foreman: Jan 2016 – June 2019 (PT three, eight-hour shifts per week).

This position may require final candidates to undergo a security clearance.Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.Onsite accommodations are available for rent for individual or for a family. There is no public transportation in the area, reliable transportation is a necessity.What the GoA has to offer:

• Working for the Alberta Public Service – .
• Public Service Pension Plan (PSPP) – .
• Alberta Public Service Benefit Information – .
• Professional learning and development – .
• Research Alberta Public Service Careers tool – .
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements including education, experience, and relevant examples of required competencies.Candidates are required to apply for a job online. Please visit for more information. Please visit , for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( ).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies across the Government of Alberta at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michele Murphy at .

Expected salary

Location

Alberta

Job date

Sun, 16 Mar 2025 02:08:03 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (un-jobs.net) you saw this job posting.