Service Delivery Manager

Job title:

Service Delivery Manager

Company

FalconSmartIT

Job description

Job Title: Service Delivery ManagerJob Location: London, UKJob Type: Permanent/ OnsiteJob Description :Service Delivery Manager:

• More than 15 years in IT infrastructure of which 5 plus years directly working with customer in customer location and should have worked 2/3 years with current organization.
• Bachelor s degree or equivalent certifications.
• Minimum of 5 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.
• Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experience would be a plus.
• Experience in working in a multi-national / multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.
• Ability to handle / negotiate with customers and/or senior Account personnel. Excellent Documentation, Presentation and communication skills demonstrated in a work environment.
• Must have a depth or breadth of knowledge and experience in five of the nine knowledge areas of Project Management as specialties.
• Must also possess the necessary skills, behaviors, and traits to be successful as a project leader or project/Program office manager or change initiative manager.
• Working toward professional Project Management certification recommended.
• As a manager, provides direction to staff members in meeting established schedules or resolving operational problems.
• Independently applies advanced Project Management principles, theories, and concepts, as well as expertise in related disciplines.
• Selects appropriately which applicable standards, methods, tools, and applications to use.
• Demonstrates analytical and systematic approach to problem solving.
• Communicates fluently orally and in writing and can present complex technical information.
• Can absorb rapidly new technical information and apply it effectively.
• Maintains awareness of developing technologies and their application.
• Advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.

Key points –

• Experience on Hardcore infrastructure management not just process mgmt.
• Candidate should have experience in handling service desk, End user services and Datacenter teams.
• Should have experience in working collaboratively with offshore teams
• Domain knowledge in Azure and AWS cloud environments.
• Worked on Migration and transformation projects
• Focused on Automation and implementing Gen AI tools .
• Well versed with Account financials Revenue and driving margins

Expected salary

Location

London

Job date

Mon, 17 Mar 2025 08:19:20 GMT

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