SUPPORT ASSISTANT B

Job title:

SUPPORT ASSISTANT B

Company

City of Toronto

Job description

• Job ID: 51063
• Job Category: Administrative
• Division & Section: Revenue Services, RevSvcs Customer Service
• Work Location: Various locations, please see below
• Job Type & Duration: 13 Permanent, Full-time vacancies
• Hourly Rate and Wage Grade: $33.34- $36.55, TF0005, Wage Grade 8
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: L79 Full-time
• Number of Positions Open: 13
• Posting Period: 20-Mar-2025 to 3-Apr-2025
• Location and Shift Information:

• ​5100 Yonge Street, North York Civic Centre
• 2700 Eglinton Ave W, York Civic Centre
• 100 Queen St W, City Hall

Additional Information:Please note applicants will be considered for various units and/or locations. You must be flexible to work any of the locations/shifts posted.Positions Available:

• Counter Services Unit
• Required 5 days a week on-site
• Locations available: North York Civic Centre, York Civic Centre, City Hall
• Nature of duties: Forward Facing Public Interactions, at a counter environment

• APS Operations Unit
• Hybrid
• Location available: North York Civic Centre
• Nature of duties: As needed, will need to perform backup to the Call Centre Unit

• Call Centre Unit
• Hybrid
• Location available: North York Civic Centre
• Nature of duties: Call Centre Environment

• Correspondence Unit
• Hybrid
• Location Available: North York Civic Centre
• Nature of duties: Responding to customer inquiries via email and other administrative duties

Major Responsibilities:

• Responds to telephone, mail, email and in person inquiries from the public, agencies and other levels of government utilizing in-depth knowledge of procedures, regulations and criteria.
• Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Conducts research and analysis to develop service options for the public and various interested parties.
• Prepares and processes documents/statistical summaries/reports etc. Assesses and analyses data.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Checks work for accuracy and conformity with regulations, policy and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations.
• Directs, coordinates, schedules and trains assigned staff. Checks/verifies work of assigned staff.
• Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
• Reviews, accepts, or rejects material/applications from the public, ensuring all criteria have been met.

Key Qualifications:Your application must describe your qualifications as they relate to: * Considerable experience providing customer service either in a call center environment or at a front counter.

• Considerable experience with cash handling and cash reconciliation (i.e. taking payments, balancing of tils).
• Considerable experience performing complex calculations.
• Considerable experience de-escalating difficult situations with the public and managing difficult calls.
• Considerable experience using Microsoft Office (i.e. Word, Excel, Outlook).

You Must Also Have:

• Strong comfort with working in a fast paced and high volume environment daily.
• Excellent interpersonal and customer service skills with the ability to work independently
• Excellent oral and written communication skills with the ability to communicate effectively with all levels of staff and the public.
• Ability to exercise independent judgment and discretion in dealing with confidential matters.
• Ability to write reports, bank reconciliations and accept various payment types
• Knowledge of contact centre principles, practices and key performance metrics
• Must be available to work varied shifts

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to .AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City’s .

Expected salary

$33.34 – 36.55 per hour

Location

North York, ON

Job date

Fri, 21 Mar 2025 06:06:18 GMT

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