Your Prime Recruitment
Job title:
1st / 2nd Line Engineer
Company
Your Prime Recruitment
Job description
1st/2nd Line IT Engineer
Location: Cambridge
Part of a larger IT group
ABOUT THE COMPANY
The company is a highly regarded and forward-thinking IT managed services provider based in Cambridge. It provides outsourced IT Support for small to medium-sized businesses.
Services include:
– Virtual Physical and Cloud Servers
– Microsoft 365
– Firewall, Switches, IP Telephony, Cyber Essential consultancy/accreditation, etc.
They are seeking an IT Support professional to join their existing team. The successful candidate will work via a mix of home and office alongside team members to deliver a timely, professional, and friendly service.
ABOUT THE ROLE
Job Details:
– Job title: 1st / 2nd Line IT Engineer
– Location: Cambridge
– Hours: Full-time, permanent
– Salary: Up to £26,000 per annum
– Benefits: Use of pool car, Smart casual dress, Company events, Udemy and PDP, Hybrid working
Role Responsibilities:
– Microsoft 365 administration and installation, new servers where necessary.
– Firewall and switch/router knowledge advantageous but training provided.
– Working to SLA thresholds for incidents, requests, and problems.
– Technical maintenance and support of all user-based IT hardware and software.
PERSONAL ATTRIBUTES
– Customer-first approach to support.
– Good communication and telephone manner.
– Liaise and communicate confidently with customers at all levels.
– Logical troubleshooting, prioritizing tasks, and excellent time management.
– Research and learn new technologies under pressure.
– Strong team player.
QUALIFICATIONS & EXPERIENCE
– GCSE or equivalent (preferred)
– IT Support: 1 year (preferred)
– Customer service: 1 year (preferred)
– Experience with Windows Server, Microsoft Azure, Exchange, Office 365, and networking technologies.
RECRUITMENT PROCESS
– Two-stage interview process: online and in-person.
– Encouragement for candidates to ask questions.
– Next Steps: Email your CV and covering letter.
VALUES
– Work as one team
– Communicate effectively
– Exceed expectations
– Act with passion and integrity
– Grow and be ambitious
CULTURE
– Collaborative approach
– Emphasis on problem-solving and continuous growth
– Encouragement of teamwork and learning
Good luck to all prospective candidates!
Expected salary
£22000 per year
Location
Cambridge
Job date
Sun, 21 Jan 2024 07:50:46 GMT
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