Royal Bank of Canada
Job title:
Account Service Representative – Non-Client Facing
Company
Royal Bank of Canada
Job description
Job Summary
Job Description
What is the opportunity?
As an Account Services Representative, will be responsible for processing routine data entry and on-line input of transactions, using basic understanding of products and processes in a production environment. Activities may also be dependent tasks or practical applications with emphasis on throughput, accuracy and production. This role is not sales oriented. The hours are Monday to Wednesday, from 7:30 am to 3:30pm.
NOTE: This position is an entry level part time work arrangement.
What will you do?
- Provides consistent service within established Client Service Commitments established for each department.
- Ensures all documents are examined for completeness and accuracy, and takes appropriate steps to correct for client.
- Identifies and recommends solutions to recurring errors and servicing gaps to Team Leader.
- Employees understand and accept change as it relates to their role and commitment to client fulfillment.
- Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
- Ensures all authorities (SECAF, Delegated Authorities, Anti Money Laundering, Systems access etc) are adhered to, reviewed and understood.
- Employee takes personal accountability for high achievement; actively participates in coaching opportunities, and learning opportunities to improve their individual and team contribution.
- Demonstrate six Principles of Problem Resolution: (Assume the client is right, Take ownership, Demonstrate concern, Apologize sincerely, solve the problem, Go the extra mile).
What do you need to succeed?
Must-have
- Be able to lift 30 pounds
- Position is required to cover vacation and peak volumes (for us the weeks of Christmas and summer, May thru Sept)
- Ability to work on tight timelines and high volumes of work in production environment
- Numeric keyboard skills is a must
Nice-to-have
- Achievement Motivation
- Cash Handling Experience
- Team Player
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address: 205 COURTNEYPARK DR W:MISSISSAUGA
City: MISSISSAUGA
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: Technology and Operations
Job Type: Regular
Pay Type: Salaried
Posted Date: 2024-01-12
Application Deadline: 2024-01-16
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expected salary
Location
Mississauga, ON
Job date
Sun, 14 Jan 2024 07:57:51 GMT
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