NHS
Job title:
Administration Assistant
Company
NHS
Job description
We have an opportunity for a talented individual to join our administration team based at Peasley Cross supporting St Helens Scheduled Care HubWorking Monday – Friday 9-5The role is vital in supporting our aim to provide exceptional patient care every day.Using your organisational, administrative, communication and people skills, you will contribute towards an effective and consistent level of service.Our patients and service users are at the heart of everything we do and we would like to hear from applicants who share this comment.Main duties of the jobTo provide an efficient and effective administration service to multi-disciplinary teams and demonstrate an attitude which respects and values service users and their carers.Provide effective administrative support including, typing, registering of referrals on a clinical system.Data input, and arranging appointments on a very busy inbound patient booking line.Reception cover on three locations.About usMersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.Flexible working requests will be considered for all roles.Date posted09 October 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annumContractFixed termDuration12 monthsWorking patternFull-timeReference number350-CC6674521Job locationsThe O’Hanlon Centre, Peasley Cross HospitalMarshalls Cross RoadSt HelensWA9 3DEJob descriptionJob responsibilitiesAct as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.Ensure appropriate records are maintained as directed by Line Manager.Contribute to the ordering of stationery supplies and associated procedures.Contribute to the processing of all incoming and outgoing mail.Participate in the provision of cover and support to colleagues as required.Participate in the local induction process for new staff.Participate in serious untoward incident investigations/reviews as required.Support individual’s equality, diversity and rights.Participate in patient and public involvement activities.Contribute towards service improvement initiatives to enhance quality of patient care.Provide information and support to service users/carers as appropriate.Contribute to the continued improvement and quality of the Administrative Support Service.Recognise and respond appropriately to urgent and emergency situations.Contribute to the effective and efficient use of resources.Understand and adhere to Trust policies, procedures and guidelines. Job descriptionJob responsibilitiesAct as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.Ensure appropriate records are maintained as directed by Line Manager.Contribute to the ordering of stationery supplies and associated procedures.Contribute to the processing of all incoming and outgoing mail.Participate in the provision of cover and support to colleagues as required.Participate in the local induction process for new staff.Participate in serious untoward incident investigations/reviews as required.Support individual’s equality, diversity and rights.Participate in patient and public involvement activities.Contribute towards service improvement initiatives to enhance quality of patient care.Provide information and support to service users/carers as appropriate.Contribute to the continued improvement and quality of the Administrative Support Service.Recognise and respond appropriately to urgent and emergency situations.Contribute to the effective and efficient use of resources.Understand and adhere to Trust policies, procedures and guidelines.Person SpecificationSkillsEssential
- Good verbal and written communication skills
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic.
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
QualificationsEssential
- Typing/WP RSAII or equivalent or demonstrable experience
Desirable
- ECDL
- NVQ2 Business Administration
- GCSE English grade AC or equivalen
ValuesEssential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Strong customer service belief
- Discreet
- Change oriented
- High professional standards
Experience/KnowledgeEssential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Audio Typing experience
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of Powerpoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Person SpecificationSkillsEssential
- Good verbal and written communication skills
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic.
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
QualificationsEssential
- Typing/WP RSAII or equivalent or demonstrable experience
Desirable
- ECDL
- NVQ2 Business Administration
- GCSE English grade AC or equivalen
ValuesEssential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Strong customer service belief
- Discreet
- Change oriented
- High professional standards
Experience/KnowledgeEssential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Audio Typing experience
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of Powerpoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Expected salary
£23615 per year
Location
St Helens, Merseyside
Job date
Sat, 12 Oct 2024 07:23:17 GMT
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