Administrative Assistant

Job title:

Administrative Assistant

Company

Walgreens

Job description

Job Description

Job Summary :

Performs various administrative duties in an efficient manner to support regional office staff. Assists in the development of new business opportunities by establishing relationships with potential customers and transitioning the business opportunity to the appropriate Region Representative. Coordinates and controls the activities, plans, and programs of the designated areas of responsibility. Models and delivers a distinctive and delightful customer experience.

Job Responsibilities :

Customer Experience

• Models and shares customer service best practices with all area and district staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Makes an initial point of contact by making cold calls with hospitals, healthcare systems, employers or other opportunities identified by the Regional Vice President. Sets up appointments, sends marketing materials to prospective clients, executive bio and other materials to media outlets, and answers preliminary questions that allow the Regional Vice President or Regional Healthcare Director to further develop business opportunities and relationships.
• Proactively manages correspondence between internal and external customer/client groups and ensures the quality of response. Follows up with Director’s Pharmacy & Retail Operations and Healthcare Supervisors to encourage them to meet deadlines set by the Regional Vice President.
• Researches external influences on market business opportunities including current and future impact points such as research on market share, growth, or media reports.
• Plans and prepares materials for regional leadership meetings, Pulse meetings and provides follow up with meeting minutes and established next steps. Leverages all appropriate resources to proactively solve problems.
• Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
• Screens correspondence, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and/or urgent matters to the appropriate individual, gathers any additional information needed to respond.
• Schedules, prioritizes and creates meeting agendas and appointments in support of the Regional Vice President. Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently and optimize RVP time.
• Coordinates events by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
• Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports. Handles travel expense reporting for regional staff.
• Processes expense reports and monitors incoming invoices and donation requests.
• Coordinates project based work and overall market outreach programs.
• Responds to most escalated customer complaints.
• Handles confidential and/or sensitive information with discretion.
• Mentors Area Administrative Assistants.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Performs general office duties and completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends and completes training as requested by Regional Vice President.
• Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance

Communications

• Serves as a liaison between the stores, the regional office and the corporate office, as well as other Walgreen family of companies and external business relationships.
• Reports disciplinary issues and customer complaints to management.

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance
Walgreens Boots Alliance Nasdaq: WBA is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers and patients needs through its convenient retail locations, digital platforms and health and beauty products.
Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.
WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles based approach to responsible business.
WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.
More company information is available at www.walgreensbootsalliance.com
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits
“An Equal Opportunity Employer, including disability/veterans”

External Basic Qualifications

• High School Diploma / GED and at least 1 year of general administrative experience supporting senior business leaders (ex: answering phones, making travel arrangements, distributing correspondence, etc.).
• Experience coordinating and scheduling multiple events simultaneously.
• Experience managing calendar for 1 or more senior business leaders (for example: setting up meetings and determining the priority of meeting requests and events).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Experience establishing and maintaining relationships within a team.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Job Function

Administrative/Office Support

Preferred Qualifications

• Prefer least 2 years of general administrative experience supporting senior business leaders.
• Prefer Associate’s or Bachelor’s Degree.
• Prefer to have prior work experience with Walgreens.

Company Indicator

Walgreens

Max Rate

24

Start Rate

18.5

Pay Grade ID

OPS-AREA-ADM

Pay Type

Hourly

Expected salary

Location

Oklahoma City, OK

Job date

Wed, 06 Mar 2024 08:41:21 GMT

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