Beneva
Job title:
Administrative Support Agent
Company
Beneva
Job description
Official Internal Job Title: Administrative Support Agent DepositsStatus: RegularJob Description:SUMMARY DESCRIPTIONUnder the immediate authority of the Assistant Director, we are looking for a Bilingual candidate possessing strong skillsets to be able to multi-task and perform tasks in our Policy Owner Services Department.JOB DESCRIPTION
- Manage internal & external mail inboxes for inquiries, and communication with all internal and external partners via email, letters, or phone calls.
- Track and assign the mail into our Jira system.
- Process requests for cancellations, deceased, bankruptcy, beneficiary changes, decreases and travels riders. In addition to other general Inquiries/requests both in English & French.
- Provide refunds, issuing or voiding any cheques to clients ensuring ultimate accuracy.
- Provide guidance, support and collaborating with our Quebec office regarding in force business with the focus on simplicity.
- Troubleshoot and identify root causes of customer dissatisfaction. Handle client frustration and take charge of issues while determining appropriate solution.
- Actively participate in any team building events, complete any module requirements in addition to continually being passionate in their own personal growth.
- Contact French clients to process credit cards payments over the phone.
- Provide French translation.
- Meet the minimum productivity standards related to the position.
- Perform other related duties as required.
QUALIFICATIONS
- Minimum College diploma or University degree.
- Minimum one year of relevant experience.
- Fluency in the French language, both spoken and written. Shortlisted candidates will be required to take a French language test.
- Good knowledge of the software applicable to the function.
- Ability to multi-task, acquire information quickly, and be pro-active and accountable.
- Strong problem-solving skills and attention to detail.
- Demonstrate excellent interpersonal, organizational and communication skills (both written and verbal).
- Deliver exceptional customer service & proven ability to work effectively in a team environment.
- Flexibility of working hybrid.
- Demonstrate integrity.
#LI-ENG#LI-HybridBeneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply.Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.Follow us on Instagram !
Expected salary
Location
Mississauga, ON
Job date
Fri, 21 Feb 2025 06:12:02 GMT
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